Fraud & Chargeback Analyst - 12 Month Contract

We’re a leading business management solution with a core purpose : helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here : to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

About The Role

As a Fraud & Chargeback Analyst, you’ll manage chargeback processes, prevent fraud, and ensure compliance with financial industry regulations. This role involves handling customer disputes, monitoring transactions, and aligning operations with company policies and best practices.

What You'll Be Doing

• Oversee the chargeback lifecycle from initiation to resolution, investigating disputes, gathering evidence, and collaborating with internal teams to ensure timely, accurate outcomes. Analyze trends and recommend process improvements to minimize financial loss and reputational risk.
• Monitor transactions using fraud detection tools, investigate suspicious activity, and implement preventive measures. Stay updated on fraud trends and best practices to strengthen the company’s fraud prevention framework.
• Partner with risk and compliance teams to ensure adherence to AFSL, AML / CTF, and other regulatory requirements. Assist in policy development, training programs, and escalation of high-risk cases.
• Act as a trusted contact for customers involved in chargebacks or fraud inquiries, providing clear communication and education on policies. Conduct staff training, maintain knowledge resources, and support a positive customer experience.
• Identify opportunities to enhance fraud and chargeback processes, recommend technology and procedural improvements, and work with teams to deliver efficient, customer-focused solutions.

About You

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

🎥 See what it's like to work at MYOB and what we're all about.

🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events

🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members

🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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