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Recovery Assistant

Recovery Assistant

Accident Compensation CorporationHamilton, Waikato, New Zealand
1 day ago
Job description

About the role | Mŋ te tūraŃa mahi

Ready for a meaningful change in the new year roles starting 15 January 2026, based in Hamilton.

Be part of a team that helps people regain independence after injury.

Join an organisation where there are opportunities to grow and develop.

As a Recovery Assistant, you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. This role is computer based and involves supporting client’s recovery through phone calls, emails and allocated tasks.

At times, your role will include :

  • Having difficult conversations and delivering unfavourable news
  • Setting clear expectations around what support we can and cannot provide
  • Making final decisions in situations that aren’t black and white

We are recruiting for the Level 1 Recovery Assistant role.

This role has a set start date of 15 January 2026; you’ll work fixed hours during this period to ensure you’re fully supported as you learn.

If successful, you’ll work 40 hours per week, Monday to Friday, between 8 : 00am and 5 : 30pm.

About you | Mŋ

We value potential and growth over perfection. If you meet some of the below criteria and you’re enthusiastic about learning and contributing, we want to hear from you!

  • Strong communication skills – you can connect with a wide range of people and explain complex information in a clear and relatable way.
  • Personal resilience – you are comfortable supporting people through challenging circumstances.
  • Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools.
  • Adaptability – you thrive in fast-paced, ever-evolving environments and are comfortable making decisions in uncertain situations to support clients on their journey to independence.
  • Relationship building – you are skilled at building rapport and trust over the phone.

    • Working at ACC | Mŋ ACC

    The indicative starting salary in this role is $67,442 + a 9% superannuation contribution.

    We also offer :

  • Annual performance reviews linked to pay increases.
  • Discounts on Southern Cross health insurance, gym memberships, retail, and staff banking packages.

    • Career development opportunities :

  • Regular career and development conversations with your leader
  • On-the-job skill development and coaching

    • Visit our careers site here to learn more about working at ACC.

    About us | Mŋ mātou

    ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

    You can find more about ACC and the work we do here.

    How to apply |Me pēhea te tuku tono

    Please attach your CV and cover letter telling us why you’re a great fit and what you’ll bring to the role.

    Applications will close at 11.59pm on Sunday 16 November 2025 and can only be accepted when submitted through our ACC Career Website.

    To support a January start date, we will review applications during the advertising period and may withdraw the advertisement earlier than expected. For this reason, we encourage you to submit your application as soon as you can.

    If you encounter accessibility issues when submitting your application, or if you have any questions about the role, please email with the role title and location in the subject line.

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