Accommodation Manager

Accommodation Manager – EF Auckland Campus, Auckland, New Zealand

EF Language Abroad is looking for an enthusiastic Accommodation Manager to lead a dynamic department overseeing both host family and residential accommodations.

This role plays a key part in ensuring the well-being and satisfaction of our international students while continuously improving accommodation standards and overall customer experience.

Key Responsibilities

Student Allocation : Arrange accommodation at least 12 weeks in advance, allocate students by age, gender and nationality, and manage new bookings and changes.

Host Family Recruitment : Recruit and visit host families in line with EF policies, maintain records, train hosts on EF standards and implement recruitment strategies via social media, advertising and events.

Host Family Management : Act as the main contact for host families, match students effectively, conduct regular visits and maintain accurate records.

Residence Management : Oversee residence bookings and room requests, communicate with residence staff and collaborate with the Residence Advisor to foster a strong student community.

Student Support : Handle accommodation queries, ensure student wellbeing, liaise between students, hosts and EF offices, resolve issues, manage crises and act on feedback.

Cross-Team Collaboration : Coordinate with EF sales offices, school staff and Finance on logistics, welfare, discipline and timely provider payments.

On-Call Duties : Share responsibility for emergency phone coverage to ensure round-the-clock student support.

Qualifications

Full fluency in English (reading, writing and speaking).

Additional languages are a plus.

Strong communication skills with students, colleagues and external partners.

Mature, caring and appreciative of cultural differences.

Organised and solution-oriented with strong attention to detail.

Ability to handle difficult situations with ease and remain calm under pressure.

Thrives in a busy, fast-paced environment.

Target-driven and motivated by working towards goals and deadlines.

Experience living, working or studying abroad is a plus.

Must have full working rights in New Zealand.

Benefits

Discounts on EF programs for staff and staff friends and family.

Free use of EF Hello – a premium language-learning app.

Tuition reimbursement for continued education.

Discounts with our global hotel and travel partners.

Exciting opportunities for domestic and international career advancement within 2-3 years.

And many more benefits.

EF is proud to be an equal-opportunity employer and committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

All positions are subject to a criminal background and / or reference checks, as applicable.

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