Claims Team Leader

Join to apply for the Claims Team Leader role at MAS - Medical Assurance Society

We're on the hunt for a Claims Team Leader to join MAS on a 24-month fixed term contract.

The Claims Team Leader is an integral part of the General Insurance team, and is responsible for inspiring, guiding, and developing a team of general insurance Claims Advisers and Administrators, ensuring our MAS Members receive exceptional advice and service.

To succeed in this role you will have worked in a New Zealand insurance environment, with exposure to general, fire, motor, and commercial claims. You will also have 6+ years' experience in a claims leadership position where you have managed large to medium size teams.

We are searching for someone who is a resilient self-starter, with excellent time management and has a knack for problem-solving.

Applications in Wellington and Auckland will be considered.

What a day might look like

• Full-people leadership responsibilities for 13 direct reports (general insurance Claims Advisers and Administrators, including mentoring, performance management, and professional development)
• Ensure the team are providing a high level of service to our Members, MAS employees and suppliers
• Provide expert technical advice and interpretation of policy wording to Members and / or employees as well as guidance in relation to general insurance claims
• Ensure that all aspects of claims are processed in a timely and efficient manner, in accordance with MAS policies
• Case manage complex claims to ensure that Members' needs are understood, and expectations managed within the policy parameters, with the aim of enhancing the Member experience with MAS for difficult claims
• Negotiate and determine settlements directly with Members on complex claims

What we are looking for

About us

We're a New Zealand-owned insurance and investment company with a difference. As a mutual we're owned by our Members and we make meaningful contributions to our community through our charitable foundation. We're a small company where you get to make a big impact.

Benefits

Seniority level

Not Applicable

Employment type

Contract

Job function

Finance and Sales

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