Service Administrator - Keith Andrews Hamilton

Join New Zealand’s Premier Commercial Vehicle Dealership Network

Keith Andrews is New Zealand’s largest commercial vehicle dealership network and a leading distributor of Mercedes‑Benz Trucks, Freightliner and FUSO. We take pride in delivering exceptional service, industry expertise and premium support to our customers nationwide.

Our Hamilton branch is looking for a highly organised, detail-focused Service Administrator to support our busy Service Department. If you thrive in a fast‑paced environment, enjoy working with a dedicated team, and have a passion for delivering excellent customer service — we want to hear from you.

About The Role

As our Service Administrator , you will play a key role in ensuring the smooth, efficient, and accurate operation of the Service Department. You’ll be the first point of contact for customers, assist with job bookings, support technicians with administrative needs, and help maintain compliance across health, safety and environmental requirements.

This position is ideal for someone who is confident, customer‑focused, and has strong administrative experience — ideally within the automotive or heavy transport industry.

Key Responsibilities

Administrative Support

• Assist with customer bookings, collect relevant information, open job cards, and schedule jobs into the planner.
• Obtain outwork pricing when required.
• Complete, enter, and scan repair orders (ROs) into the system, ensuring accurate costing and labour entries.
• Close off simple service ROs or forward complex ROs to the Service Manager for approval.
• Process standard customer invoices and obtain order numbers when needed before sending by post or email.
• Maintain the Technician Time Clock Report and ensure all time is accurately accounted for.
• Produce Technician Daily Attendance Reports each pay cycle and distribute to administration staff.
• Maintain staff leave and callout charts for Service and Parts teams.
• Process workshop creditor invoices and warranty credit notes.
• Complete monthly oil reconciliations and order stock.
• Update lease company logs and prepare weekly spreadsheets as required.

Health, Safety & Environment

Customer Service

About You

Why Join Keith Andrews?

How To Apply

If you’re ready to take the next step in your career and bring your skills to a dynamic and respected organisation, we’d love to hear from you.

Apply now with your CV and cover letter.

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