This job offer is not available in your country.

Assistant System Analyst - L1 support (Programme.Operations.Digital)

SynapxeQueenstown, Otago, New Zealand

1 day ago

Job description

We are hiring an assistant system analyst for our Programme.Operations.Digital (P.O.D) department. This role involves providing initial technical support, performing routine administrative tasks, and assisting senior engineers with troubleshooting and maintenance for GPConnect, one of the top clinic management systems with EMR module. It is widely used by private GPs under a paid subscription model.

Role & Responsibilities

Technical Support

Collate alerts and metrics from monitoring tools to detect issues
Respond to issues reported via support channels and perform initial assessment on severity, responding according to established processes
Track and follow through any unclosed incident

Communication Skills

Understand an issue and guide users

Translate technical issues and share solutions to non‑IT individuals in simple understandable language

Requirements

Minimum : Diploma or equivalent in IT, Computer Science

Technical knowledge : Experience in support applications, familiar with Microsoft Windows, hardware (desktop / laptop, printer), remote support tools

Strong communication skills (verbal and written) – polite, empathetic, patient

Strong problem‑solving and analytic skills

Domain knowledge in health care is an advantage

1–2 years experience working as application support

Willing to work in shift or on‑call rotation when required

Apply now : NOTE : It only takes a few minutes to apply for a meaningful career in HealthTech – GO FOR IT!!

Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

#J-18808-Ljbffr

Create a job alert for this search

Analyst • Queenstown, Otago, New Zealand