Service Delivery Coordinator

Service Delivery Coordinator

Location : Auckland – opening date 12 December 2025.

Job type : Full‑time, permanent.

Responsibilities

Based in the heart of Auckland’s CBD with flexible hybrid working, you will support the end‑to‑end service delivery for your assigned portfolio. From referral processing and provider support to responding to queries from funders such as ACC, you’ll keep everything running smoothly behind the scenes. You’ll also assist with key projects, ensuring processes are efficient and services meet the highest standards for our clients, clinicians, and funders. Working closely with the Senior Service Delivery Coordinator and Service Delivery Manager, you’ll take ownership of the task workflow that evolves with the needs of our organisation, giving you variety, challenge, and the chance to make a real impact every day.

Qualifications

• A proven track record of thriving in operational environments where you keep things moving and make things happen.
• Solid administration or coordination experience – whether you’ve been in a similar role before or you’re coming from healthcare, customer service or medical reception and are eager to grow and develop.
• Around two years’ experience in a coordination role of similar scale, giving you confidence to hit the ground running.
• Experience in health‑based administration within Aotearoa is a bonus and will help you shine even brighter.
• Familiarity with platforms like Gensolve, OneHub / Provida, SharePoint or other service‑delivery systems – or an enthusiasm to learn them.
• A qualification in business administration or a health‑related field is an advantage.
• Exceptional communication skills – clear, professional and able to build trusted relationships across a connected, collaborative team.
• Adaptability and energy – you thrive in a fast‑paced setting and enjoy managing multiple priorities with confidence.
• A great team spirit – positive, proactive and always looking for ways to contribute and improve.
• Eligibility to work in New Zealand (Citizen or Resident).

Benefits

Values

For a confidential discussion about your application or to explore any special needs, please contact our Talent Acquisition team at . Join us, and together, each of us can help people live their best lives by reimagining healthcare.

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