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Workforce Insights Analyst

Suncorp GroupAka Aka, Auckland, NZ

10 days ago

Job description

Ready to drive smarter, data-driven decisions at Suncorp New Zealand?

Join Suncorp New Zealand and be part of a team that uses cutting-edge technology, including Salesforce, Genesys Cloud, and AI tools, to analyse information and improve how our people perform every day. You’ll play a key role in making sure the right people are in the right place at the right time, helping to deliver faster, better service for our customers.

Key Responsibilities

Analyse live and historical data to identify trends, forecast performance, and provide actionable insights to frontline leaders.
Support implementation and continuous improvement of automation and AI solutions to enhance operational efficiency.
Deliver accurate, timely reporting aligned with evolving business needs to support decision-making.
Build and maintain strong stakeholder relationships across Consumer Operations, Claims, and Business teams to enable effective workforce planning.
Champion data literacy, promote performance transparency, and test new digital features in Genesys Cloud and Salesforce.

Skills and Experience

2+ years’ experience in contact centre operations, workforce management, or performance analytics.

Proficiency with Genesys Cloud, Salesforce, Microsoft Excel, and data visualisation tools such as Power BI.

Strong analytical mindset with excellent data interpretation and problem-solving skills.

Familiarity with AI and automation technologies is highly desirable.

Effective stakeholder engagement and communication skills across all organisational levels.

What we can offer you :

Free life, salary continuance and trauma insurance cover

Discounts on Vero and Southern Cross medical insurance

Flexible leave of up to four days per year in addition to annual leave

Positive, inclusive team environment where we welcome individuality and celebrate diversity

Flexible work arrangements embracing a healthy work / life balance

$250 annually for gym membership or hobbies

Ongoing learning and development opportunities

Opportunity to join the employee share plan

About Suncorp New Zealand :

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au for a confidential conversation.

If this role sounds like the perfect fit for you, apply online today!

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Analyst • Aka Aka, Auckland, NZ