Customer Service Executive (Care Coordinator)

Customer Service Executive (Care Coordinator)

Job Opportunity : Customer Service Executive (Care Coordinator) - Healthcare Industry

Location : Right above Kent Ridge MRT Station

Employment Type : Full-Time | 5-Day Work Week

About Anglo Caregivers

Anglo Caregivers is a purpose‑driven company dedicated to helping seniors age well in the comfort of their own homes by connecting them with compassionate, live‑in caregivers. For 10 years, we've helped over 1,400 families in Singapore find reliable support. Our core philosophy is that true caregiving goes beyond physical tasks, emphasizing the personal connection and shared understanding between the caregiver and the elderly person. We are pioneers in specializing in both Mandarin‑ and English‑speaking caregivers to foster this vital bond.

Why Join Us?

Are you a natural problem‑solver with a knack for empathy and a passion for helping others? Do you have a talent for navigating sensitive conversations and turning complex processes into clear, simple steps?

We're looking for a dedicated Customer Service Executive (Care Coordinator) to be the compassionate guide for families seeking high‑quality live‑in care. In this role, you won't just be answering calls—you'll be the expert families rely on, providing personalized consultations, matching them with the ideal caregiver, and managing the entire placement journey with professionalism and warmth.

What We Offer

5-Day Work Week : Office hours (9 : 30 AM – 6 : 30 PM); rest day on one weekday and one weekend day (currently on a Sunday, but might be Saturday / Sunday in the future)

Purpose‑Driven Work : Enjoy job satisfaction through helping families secure well‑trained caregivers

Mentorship & Training : Receive guidance, structured onboarding, and continuous development

14 days of annual leave

Birthday leave

Performance and annual bonuses

Salary commensurate with experience

Key Responsibilities

As a Customer Service Executive (Care Coordinator) , you will be the compassionate guide for families seeking live‑in care. Your role is crucial in ensuring a seamless and supportive experience for both families and caregivers.

• Client Consultation & Needs Analysis : Act as the primary point of contact for new and existing clients. Conduct in‑depth consultations via phone, WhatsApp, and in‑person meetings to understand each family's unique care needs, preferences, and home environment.
• Caregiver Matching & Placement : Utilize your expertise to meticulously match families with suitable caregiver profiles. Coordinate and conduct professional video interviews, guiding both parties to ensure the right fit is found.
• Case Management & Compliance : Manage the end‑to‑end placement process. Educate employers on regulatory requirements and contractual terms, handle work permit applications, and liaise with relevant government bodies to ensure full compliance.
• Onboarding & Post‑Placement Support : Facilitate a smooth transition by supporting the onboarding of caregivers and conducting thorough case handovers. Proactively follow up with families and caregivers, addressing concerns with empathy and professionalism to foster long‑term positive relationships.

Who We're Looking For

We're looking for a caring and highly organized individual to join our team, regardless of your professional background. Whether your background is in nursing, hospitality or any other discipline, if you have the heart to serve and a passion for helping others, we'd love to hear from you.

Required Skills : Strong written and spoken English. Proficiency in Bahasa Indonesia or Bahasa Melayu is a plus, as it helps with communication with our migrant domestic workers (MDWs). Confident using Adobe, Microsoft Office tools, and cloud‑based CRM tools.

Work Experience : At least two years of work experience in Singapore.

Education & Certification : Minimum diploma in any field. Willingness to obtain CEI (Basic) certification, which we will fully sponsor training and exam for.

If you're looking to build a career with purpose and make a real difference in people’s lives, we invite you to apply today.

Be part of a close‑knit team making a difference in the lives of families and caregivers across Singapore.

Only shortlisted candidates will be contacted. Thank you for your interest.

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