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General Manager
General ManagerEpic Campers Limited • Māngere-Ōtāhuhu, Auckland, New Zealand
General Manager

General Manager

Epic Campers Limited • Māngere-Ōtāhuhu, Auckland, New Zealand
17 hours ago
Job description

At EPIC Campers, our mission is simple — to deliver the ultimate 2-person campervan rental experience. That means high-quality, innovative campers, coupled with genuinely exceptional personal service.

We’re a proudly independent Kiwi business, growing fast and built on innovation, values, and hard work. Founded in 2018, EPIC has evolved from one camper in a carport to a respected national brand with 65 vehicles, depots in Auckland and Christchurch — and a 5.0‑star Google rating from 300+ reviews.

We’re entering an exciting new phase of growth : expanding our fleet, refining our systems, and deepening the EPIC brand’s impact across New Zealand.

About the Role

We’re seeking a hands‑on, senior leader with a track record of success running the operational heartbeat of a fast‑moving, customer‑focused business.

This is a true end‑to‑end leadership role : you’ll oversee our operations, sales, customer experience, fleet management, and projects — while working closely with the founder to shape and execute the next chapter of our growth.

You’ll lead a capable nationwide team, ensuring our systems scale smoothly and our reputation for quality and service continues as we grow.

What You’ll Do

  • Lead, support, and grow a passionate high‑performing team across Auckland and Christchurch.
  • Drive operational excellence and exceptional customer experience through systems, culture, and continuous improvement.
  • Oversee sales and customer communications with a data‑driven, brand‑aligned approach.
  • Manage fleet readiness, compliance, and new campervan fit‑outs during winter.
  • Take a leading role in managing performance — tracking KPIs and financial results, and driving initiatives to achieve business goals.
  • Partner with the founder on strategic initiatives, business growth, and new projects.

Who We’re Looking For

You’re an experienced operator who is commercially sharp, people‑savvy, and happiest when you’re close to the action in a fast‑paced dynamic environment.

You’ve thrived in small high‑growth companies before, and you know what it takes to run and grow a business.

You’ll stand out if you :

  • Have 8+ years of hands‑on experience managing operations in a dynamic B2C service business — ideally in vehicle rentals, tourism, or similar.
  • Are a seasoned people leader and proactive problem‑solver, known for lifting performance, building teams, and delivering results.
  • Have a proven track record and passion for delivering exceptional service — able to find win‑win outcomes and maintain our reputation.
  • Bring an entrepreneurial flair with strong commercial acumen and the ability to think strategically while executing brilliantly day‑to‑day.
  • Have experience with vehicles / fleet management / on‑road support, and can confidently work with mechanics to diagnose and solve tricky issues.
  • Are tech‑savvy and comfortable across modern SaaS tools, digital systems, automations and multi‑device workflows (Rental Car Manager experience preferred).
  • Why Join EPIC Campers?

  • We’re a values‑led, founder‑run business that’s redefining what exceptional campervan rentals looks like in 2025.
  • Get real ownership without the corporate bureaucracy. Take reins of daily operations and help drive long‑term strategy.
  • Genuine opportunity to shape the future of a fast‑growing brand (70% YoY growth) with huge potential still ahead.
  • Competitive salary + generous performance bonus with future equity or profit share options.
  • Lead a high‑performing team who love what they do and genuinely care about quality, customers, and each other.
  • Think this role has your name on it?

    If this job ad has got you pumped and you’ve got the experience we’re after, we’d love to hear from you.

    Please include a short cover letter telling us why this role feels like the right fit for you, along with your CV.

    To apply for this role you must be a New Zealand citizen or resident.

    #J-18808-Ljbffr

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    General Manager • Māngere-Ōtāhuhu, Auckland, New Zealand

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