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Senior Housing Support Manager - Napier
Senior Housing Support Manager - NapierKāinga Ora - Homes and Communities • Hawke's Bay, New Zealand
Senior Housing Support Manager - Napier

Senior Housing Support Manager - Napier

Kāinga Ora - Homes and Communities • Hawke's Bay, New Zealand
19 hours ago
Job description

Join to apply for the Senior Housing Support Manager - Napier role at Kāinga Ora - Homes and Communities .

Get AI-powered advice on this job and more exclusive features.

  • Do you thrive in a fast-changing environment and enjoy mentoring peers?
  • Permanent opportunity in Napier office
  • $95,227 per annum salary + five weeks' annual leave + Other suite of benefits

Te Whiwhinga Mahi | Our opportunity

As our newest Senior Housing Support Manager in the Napier office, you will work directly with a portfolio of our customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

Responsibilities

  • Work directly with a portfolio of customers and their whānau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure housing and wellbeing needs are met
  • Provide front-line customer support and mentor peers in a fast-changing environment
  • Coach and mentor Housing Support Managers to develop team capability
  • Work with Māori and Pasifika communities with culturally aware approaches aligned to customers’ aspirations and preferences
  • Travel around the local region as required; a current and full New Zealand driver’s licence is required (pool car provided)
  • Ngā Pūmanawatanga Ōu - What You Will Bring

  • Adept at de-escalating highly emotional situations, problem-solving, and understanding underlying issues affecting customers
  • Wealth of experience supporting customers with complex needs and ability to connect with hard-to-engage customers
  • Technical savvy to navigate internal systems (Kotahi, Oracle IDP)
  • Proven track record of meeting KPIs
  • Ability to thrive in a performance-driven environment
  • Experience coaching and mentoring others to support their development
  • Cultural awareness aligned with Māori and Pasifika communities
  • Current and full New Zealand driver’s licence (pool car provided)
  • Tūhono mai - Join us

    To view the position description and apply for this role, please follow the online process via careers.kaingaora.govt.nz . If you have any questions, please contact

    Applications close 11 : 55pm on Monday 8th December 2025.

    We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Industries

  • Government Administration
  • Referrals increase your chances of interviewing at Kāinga Ora - Homes and Communities by 2x

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    Manager • Hawke's Bay, New Zealand

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