Senior ServiceNow Engineer / Consultant

Senior ServiceNow Technical Consultant

About the company

AC3 is an Australian‑owned IT Services Company with offices in Sydney, Melbourne, Brisbane, and Auckland, servicing over 50% of the NSW State Government and more than 1,200 enterprise customers across Australia and New Zealand.

About the role

As part of our ServiceNow practice, the Senior ServiceNow Technical Consultant will support design and development of IT solutions and services that align with client and business strategies.

Responsibilities include :

• Design and implement solutions that provide value, are relevant, and sustainable.
• Contribute as technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects.
• Resolve complex configuration and integration challenges.
• Play a key role in the delivery of complex and / or marquee projects and engagements.
• Proactively lead and mentor team members in meeting deadlines, setting customer expectations, and jointly developing specialised skills.
• Partner with ServiceNow Solution Architects to mature and improve the frameworks we deliver.
• Lead, plan, and deliver customer workshops including discovery and co‑design workshops.
• Become a “trusted” advisor within key customer accounts and consult on ServiceNow strategy and design.
• Maintain excellent service levels to our customers.

Qualifications & Experience

Culture & Benefits

AC3 values a culture built on respect, authenticity, and honest teamwork. Benefits include :

Seniority level

Mid‑Senior Level

Employment type

Full‑time

Job function

Information Technology – IT Services and IT Consulting

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