Human Rights Information And Support Services (Hriss) Manager

Kaitataki Mohiohio Tika Tangata me nga Ratonga Tautoko / Human Rights Information and Support Services (HRISS) Manager

Salary band and range :

$119,042 – $140,049

Te Whiwhinga mahi | The employment opportunity

We are seeking a highly skilled and experienced operational leader to take on the role of

Human Rights Information and Support Services (HRISS) Manager

This is an exciting opportunity to lead the Commission's national human rights information and support service — the first point of contact for thousands of people who reach out to

Te Kahui Tika Tangata, the Human Rights Commission

, each year.

As the HRISS Manager, you will lead a dedicated front-line team providing high-quality, timely, and compassionate responses to human rights enquiries, discrimination complaints, and broader human rights issues.

You will ensure the effective triage and pathwaying of more than 5,000 communications annually, supporting people to access information about their rights, guidance, and other Commission services.

The HRISS team is part of the

Information and Dispute Resolution (IDR) ropu

, which provides responsive and high-quality services to people experiencing discrimination or broader human rights issues.

The team is the Commission's front-facing service, ensuring that all enquiries are managed appropriately and that people and communities receive meaningful information and support.

Reporting to the

Head of Information and Dispute Resolution

, the HRISS Manager works closely with the

Dispute Resolution Manager

and

Senior Practice Advisor

to ensure consistent, best-practice policies, procedures, and standards across the Commission's enquiry and complaint-handling functions.

Your leadership will be instrumental in fostering a collaborative, inclusive, and high-performing team culture that reflects Te Tiriti o Waitangi and the Commission's values in action.

About you

To be successful in this role, you will bring :

Proven experience in managing contact centre, complaints-handling, or information services that deliver quality outcomes for diverse communities.

A minimum of three years' operational experience in people leadership, including coaching, developing, and managing high-performing teams.

A strong commitment to and understanding of Te Tiriti o Waitangi and its practical application in the work of the Commission.

Exceptional communication and interpersonal skills with the ability to inspire confidence, build trust, and influence across teams.

Experience in operational planning, performance monitoring, risk management, and continuous improvement of service delivery systems and processes.

High personal and professional standards, modelling the Commission's values of Mana Tangata – human dignity; Maia, Tika, Pono – courage and integrity; and Whanaungatanga – relationships.

Mo te Kahui Tika Tangata | About the Human Rights Commission

Te Kahui Tika Tangata is Aotearoa New Zealand's national human rights institution.

The Commission was created to provide better protection of human rights in Aotearoa.

We are committed to supporting a life of dignity for all, and to becoming a Te Tiriti based organisation tauira and human rights exemplar.

The Human Rights Commission was created to provide better protection of human rights in Aotearoa New Zealand.

The Commission was formed in

• and works under the

Human Rights Act

Te Kahui Tika Tangata seeks and is committed to become a tauira (example) of a Tiriti-based organisation and Indigenous and human rights exemplar as a national human rights institution (NHRI).

Our vision is to be a credible, effective, connected and highly valued organisation that makes te Tiriti and human rights real and relevant within and outside the organisation, confident in its Tiriti-based aspiration and making a positive impact for all individuals, whanau, hapu, communities and iwi in Aotearoa New Zealand.

We are funded through the Ministry of Justice but operate independently of the New Zealand Government as an independent Crown Entity.

O matau uara /

Our values are :

Mana Tangata – Human Dignity

Maia, Tika, Pono – Courage and Integrity

Whanaungatanga – Relationships

Nga whaipainga o te mahi kei te Kahui Tika Tangata | Benefits of working at the Human Rights Commission

Generous leave package of five (5) weeks Annual Leave + an additional suite of leave, (Commission days, Cultural leave, Sick leave)

Te Tiriti Based Organisation

37.5 hrs working week

Flexible working

Professional development

Enhanced (above legislation) parental leave provisions.

Me pehea te tuku tono | How to apply

We encourage applicants with a broad range of relevant experience.

We celebrate diversity.

We do not discriminate in our hiring practices and, to build a strong and diverse workforce, actively seek a diverse applicant pool including those with a range of lived experiences.

We welcome applications from disabled people, and from people with diverse ethnic, cultural and religious backgrounds.

Please let us know, if any of our processes pose a barrier for you, or there is any support or assistance that would facilitate your participation in the application process.

the job description and this advertisement are available in alternative formats and can be provided on request.

You can find a positiondescription here

To apply – please complete the application form after clicking "apply here".

Please ensure you include your cover letter and CV in your application.

If you would like to get in touch with the People and Culture Team at the Human Rights Commission, please email

Applications close at 5pm Friday 14November

Applicants must have legal working rights in Aotearoa New Zealand.

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