Service Delivery Manager - Fusion5 (Auckland, Hybrid)

Service Delivery Manager - D365 Business Central

Service Delivery Manager - Fusion5 (Auckland, Hybrid)

Are you passionate about delivering outstanding customer experiences and driving operational excellence? Fusion5 is seeking a Service Delivery Manager to join our Customer Success Team, supporting a diverse portfolio of clients.

You’ll use critical thinking to solve problems, show initiative by leading solutions and driving improvements, and communicate clearly and empathetically with both clients and internal teams. Commercial awareness, attention to detail, and a collaborative, “can do” attitude are essential behavioral traits that will help you excel and deliver exceptional value for Fusion5 and its customers.

What you'll do :

• Manage day-to-day service delivery activity across customers, ensuring high satisfaction.
• Develop excellent working relationships and become the \"go to\" person for post-implementation support.
• Coordinate with the team to maintain contracts, work orders, and licenses.
• Review support reports and arrange regular customer meetings.
• Work with Practice Managers and Services Team Leads to schedule work.
• Be willing to travel as required.
• Proactively identify opportunities to improve service and add value for customers.

What you’ll bring :

Why Fusion5?

If you're ready to make an impact and grow with a company that values innovation, collaboration, and excellence - we'd love to hear from you.

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Great outcomes start with great conversations

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