Client Services Specialist
Established in 1998, with over 26 years of experience in the New Zealand rental car industry, Ezi Car Rental operates under the Toyota Financial Services Group and has 24 nationwide locations.
The Ezi Commitment
Ezi Vision : We endeavor to offer the very best car rental proposition, aiming to be the leading car rental company in New Zealand, delivering the best cars, undeniable value, and a service we are proud of.
Ezi Values : Welcoming, Genuine, Dynamic, Uncomplicated, Efficient – living these values to create a more enjoyable journey for our customers.
About the role :
We are looking for Client Services Specialists for our Contact Centre based at the support office in Ellerslie Business Centre, Auckland. This fixed‑term part‑time position requires a minimum of 20 hours per week , working between 7 : 00 AM and 9 : 00 PM, Monday to Sunday, on a rotating roster that includes weekends and public holidays.
The role supports customers throughout their journey from booking a car to vehicle return. Responsibilities include providing quotations, making reservations, managing customer accounts, communicating damage charges, selling value‑add products, and handling breakdown and AA assistance. The position uses phone, email, web portal, and chat / social media channels.
Key skills : - Good verbal and written communication - Computer literacy - Confidence in dealing with people and assertiveness - Adaptability, attention to detail, and time management - Experience in the car‑rental industry is preferable - Experience with Cars+ software is preferable or quick to adapt to new technology
What is on offer? - Competitive market pay rate - Employee Assistance Program - Full training and support - Focus on employee growth and promotion from within
You must have the legal right to work in New Zealand.
Please Note : Only short‑listed candidates will be contacted.
Application Questions
- Which of the following statements best describes your right to work in New Zealand?
- How much notice are you required to give your current employer?
- Are you available to work on a rotating roster?
- Are you available to work public holidays?
Benefits
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