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Front Office Team Leader

Front Office Team Leader

Pullman Hotels & ResortsAuckland, Auckland, New Zealand
2 days ago
Job description

Overview

Pullman Auckland is looking for a talented and passionate Front Office Team Leader wishing to take the next step up in one’s career and use their talent to create a vibrant culture within the Front Office team at the largest Accor property in New Zealand.

Responsibilities

  • Coach the Front Office team to ensure every member is confident in providing valuable insider information about tourist attractions and restaurants to hotel guests.
  • Assist in Front Office operations and daily hotel duties.
  • Establish ongoing on-the-job training within the department to meet brand and service essentials, using department procedure manuals as a base for all service procedures and training.
  • Assist in recruitment activities, seeking staff who are passionate and have a natural inclination towards customer-focused service.

Qualifications

  • Previous Front Office experience is essential, with a proven track record of managing and motivating a team.
  • Knowledge of Opera Cloud is advantageous.
  • Experience in a 4- or 5-star hotel environment.
  • Ability to remain calm and diplomatic under pressure, providing flexible solutions.
  • Skilled in negotiating to resolve a range of guest and employee concerns.
  • Immaculate personal presentation and high level of communication, both verbal and written.
  • Hold a valid New Zealand Driver's Licence.

    • Additional Information

    Why join Pullman Auckland?

    We are who we serve. We hire for personality, train for skill. A personality that reflects our brand character and embodies the progressive, inclusive, optimistic, and multi-hyphen spirit of our muse.

  • We seek opportunities
  • We connect with meaning
  • We make a positive impact

    • We also believe in rewarding your achievements with a range of exciting employee benefits and programs.

    Benefits

  • Your loyalty card entitles you to discounted hotel stays, food and beverage rates, and spa treatments worldwide.
  • Daily staff meals provided.
  • Ongoing reward and recognition incentives.
  • Opportunities for further development and worldwide career progression within Accor.

    • Diversity & Inclusion

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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    Team Leader • Auckland, Auckland, New Zealand