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Customer Services and Administration Assistant

Customer Services and Administration Assistant

TerranotaInvercargill City, Southland, New Zealand
12 days ago
Job description

Overview

Fentec has been designing, manufacturing, and delivering innovative and stylish fence and gate systems since the early 1990s. Utilising years of experience and traditional construction methods the Fentec range brings a cost effective, innovative, and stylish product offering to the market. We are a small team who strive for excellence (and do a pretty great job of it too!). We are part of a family owned group of businesses, who genuinely care about our people. We offer :

  • A competitive remuneration and bonus package
  • The opportunity to attend regular wellbeing initiatives and team events
  • Free doctor’s visits and flu vaccinations
  • A great team culture with fantastic work mates
  • The opportunity to grow your career.

Role

The Role

We are currently looking for a Customer Service and Administration Assistant to join our team.

As the Customer Service and Administration Assistant for Fentec, you will play a key role in ensuring our customers continue to receive the excellent service they know and deserve!

Reporting to the Office Manager, you will be the first point of contact for our customers. You will :

  • Provide front line customer service answering phone calls and responding to enquiries through email, the website chatbot and social media.
  • Provide ongoing support to our customers, ensuring their enquiries are followed up on and their needs have been met.
  • Provide support to our sales team, assisting with preparation of quotes, data entry to the CRM database and booking sales related travel including flights, accommodation and car hire.

    • About You

    About You :

    Your excellent communication skills and ability to build relationships will be put to good use in this role, keeping existing customers happy and engaging new customers by going the extra mile. You’ll have a good eye for detail and be solutions focused, always looking for better ways to do things.

    As we are a small team, more than anything we need someone who is a good team fit! You’ll have a great sense of humour, be great at your role and downright awesome like the rest of us!

    If this sounds like you, we would love to hear from you.

    Apply online via Seek.

    Additional Information

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    Salary match Number of applicants Skills match

    Your application will include the following questions :

  • How many years' experience do you have as a Customer Service and Administration Officer?
  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have experience in administration?
  • Do you have customer service experience?
  • Do you have data entry experience?

    • To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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    Customer Service • Invercargill City, Southland, New Zealand