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Integration Support Engineer

Integration Support Engineer

SmarterDxWorkFromHome, Waikato, New Zealand
26 days ago
Job description

Overview

As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and / or FHIR), process improvement, and client communication will be key to our success as we scale our solutions.

SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com / careers.

This role is fully remote within the US

What You’ll Do

  • Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction.
  • Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture.
  • Support and improve technical support workflows and documentation to enable scalable, proactive support; help develop repeatable strategies and playbooks.
  • Improve integration methods by incorporating client feedback and new technology trends.
  • Proactively monitor integration health to detect and resolve issues before they impact clients.
  • Manage and troubleshoot integration errors and downtime events.
  • Manage client communication on downtimes, integration defects and integration errors.
  • Act as liaison between Customer Operations and Engineering, escalating complex issues, building better workflows, and identifying product improvements.
  • Triage and assign incoming requests.
  • Efficiently troubleshoot and resolve all customer inquiries while upholding our customer-centric values; communicate with users via ticketing system and phone.
  • Ensure compliance with industry regulations and data security best practices.

What You Bring

  • Experience supporting the integration support function, including

    • Responding to proactive monitoring systems

  • Following incident resolution and client communications SOPs
  • Coordinating cross-functional teams to ensure efficient, scalable support and regulatory compliance
  • Delivering on SLA performance to drive and exceed user satisfaction
  • Helping develop SOPs and playbooks to ensure repeatable and reliable processes
  • 2+ years experience in EHR healthcare integration (technical) roles, with hands-on experience with database extracts, HL7v2 interface support, and / or FHIR (must have 2+ years experience in at least 2 of these 3 integrations)
  • Hands-on experience with SQL and troubleshooting complex data integration issues
  • Demonstrated ability to manage technical challenges with a hands-on approach, whether independently or with engineering teams
  • Strong communication skills with the ability to translate complex technical issues for non-technical stakeholders
  • A proactive self-starter with an ownership mindset

    • Nice To Haves

  • Certification in an integration engine (e.g., Mirth Connect, Epic Bridges) or healthcare interoperability standards (HL7v2, FHIR)
  • Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL
  • Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes

    • Our stack

  • AWS, Python, Snowflake, JIRA, Salesforce, Figma

    • Compensation

    $90,000 to 120,000 base + equity

  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
  • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
  • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.
  • Remote-First Team – Work from anywhere in the US with a $400 home office reimbursement stipend.
  • Unlimited PTO & 10 Holidays – 4 floating holidays to recognize days that matter most to you.
  • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings.
  • Minimal Bureaucracy – Fast-moving, high-impact environment.
  • Incredible Teammates! – Work alongside smart, supportive, mission-driven colleagues.

    • #J-18808-Ljbffr

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    Integration Integration • WorkFromHome, Waikato, New Zealand