Digital Banking Specialist - Client Services

Digital Banking Specialist - Client Services

Join to apply for the Digital Banking Specialist - Client Services role at Westpac New Zealand.

Location : Auckland Britomart or Wellington Hapori Poneke.

Responsibilities

Provide exceptional technical and administrative support for user and payment queries

Confidently assist customers via phone and email, using strong communication and problem-solving skills

Think quickly and act professionally to resolve issues and provide solutions

Help customers understand and navigate digital banking platforms

Liaise with third-party providers to ensure timely and lasting resolutions

Maintain a strong working knowledge of banking products and services

Qualifications

Contact centre or helpdesk experience

Proven customer service skills in a professional setting

Excellent communication, attention to detail, and time management

Confidence in learning new digital platforms and navigating technology

A proactive mindset and ability to think on your feet

Knowledge of Westpac's two-to-sign digital banking platforms (Corporate Online, Business Online, Westpac One for Business) is a plus

General banking experience and experience working with business or corporate clients is desirable

At Westpac, we work to build a fairer and stronger New Zealand, valuing individuality and encouraging diverse applicants.

Apply today with your CV and Cover Letter.

Applications close : 28 October

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industry : Banking

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