Customer Service and Support Coordinator (Quantifi Photonics, Auckland - Rosedale NZ)

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Our Purpose

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

Opportunity Overview

Be the driving force behind an innovative customer service and support department, “owning” the department and managing all processes to enable goal achievement. This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues. You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.

Customer Support

• First point of contact with the customer is to understand the issues they are experiencing.
• Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket.
• Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
• Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process.

Manage Product Calibration And Service Sales Activities

Demonstration / Loan Units

Product Portfolio

Continuous Improvement

All About You

Benefits

#J-18808-Ljbffr