Guest Service Agent

OverviewMinor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.

Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents.

Oaks Queenstown Shores Resort are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team.

From smooth check-ins and check-outs to insights on local attractions and eateries, you will be remembered for superb customer service and positive energy.ResponsibilitiesProvide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.QualificationsDemonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.Maintains a polished and professional presentation, reflecting the values and standards of the organisation.Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.Additional InformationCareer Growth : Learning and development programs to boost your career.Exclusive Hotel Deals : 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.Global Perks : International accommodation discounts across our hotel brands.Retail Rewards : Cashback and discounts at 400+ top retailers in AU / NZ.Experiences : Discounted entertainment and activities.Banking and Insurance : Exclusive health insurance offers and workplace banking benefits.Generous Leave : Parental and birthday leave.Wellness Boost : EAP and tailored wellness support.Our people drive the success of our business.

We are a dynamic organisation dedicated to delivering exceptional guest experiences.

We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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