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Customer Service Centre Specialists - Fixed Term

Customer Service Centre Specialists - Fixed Term

Foodstuffs North Island LimitedWorkFromHome, Hawke's Bay, New Zealand
17 hours ago
Job description

Customer Service Centre Specialists - Fixed Term (November to January)

Kia ora! We’re Foodies. You know New World, PAK’nSAVE, Gilmours and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co‑op has the privilege of helping New Zealanders get more out of life.

Our people make our business what it is. That’s everyone from our owner operators, our supply chain, transport and support centre teams and everyone in store that keep the shelves full and the doors open for customers all year round.

The Customer Service Centre Team are our specialists who focus on delivering exceptional service and providing solutions. They build, develop and nurture relationships with our valued customers!

About The Role

This role will offer you true flexibility! Our Specialists predominantly work from home and spend a few days in the Palmerston North office to connect with the wider team, enjoy brainstorming together, take advantage of learning & development opportunities and enjoy the odd social event!

We have the following roles available :

  • 2 x 40 hrs 8 : 00am – 4 : 30pm / 1x Sunday – Thursday, 1x Tuesday – Saturday
  • 2 x 40 hrs 11 : 30am – 8 : 00pm / 1x Sunday – Thursday, 1x Tuesday – Saturday
  • Start date 24th November – End date 4th January

This isn’t your typical ‘CSR’ role. You will be a relationship builder skilled at establishing and maintaining strong, positive connections.

Responsibilities

  • Liaise with now and potential customers, answer questions & queries, find information, problem‑solve, offer value‑add solutions and maintain a service level that exceeds expectations.
  • Use the Customer Relationship Management system to update information, systems and processes; recommend changes or suggestions to ensure consistent delivery.

    • Qualifications & Experience

  • Highly motivated with a friendly phone manner and excellent interactive and written communication skills.
  • Previous experience in a similar customer service environment is desirable.
  • Ability to think on feet, solve problems and work unsupervised.
  • Salesforce and SAP experience is preferable; we provide learning for suitable candidates.

    • Benefits

  • Free car parking
  • Southern Cross health insurance (permanent employees)
  • 5 % discount at our retail stores
  • A day off on your birthday and long service leave
  • In‑house learning and development programmes, flu vaccinations, and social network groups (Tribes).

    • We value diversity & inclusion

    We welcome applicants of all backgrounds, including those with disabilities, additional health and mental health needs, and / or neurodiversity. If you require accessibility support in the recruitment process, please email

    Applications close 7th November 2025

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    Customer Fixed Term • WorkFromHome, Hawke's Bay, New Zealand