L1 Noc Engineer

We are looking for the next great Level 1 NOC Engineer to join our team at our NOC (Network Operations Centre) in Auckland.

If you would like to join a supportive and experienced team and get exposure to multiple technologies and aspects of our business, we would love to hear from you!

Ko ta matou mahi - About the role

The NOC Engineer is primarily responsible for monitoring the network, liaising directly with customers, and resolving technical issues as they arise.

This role is not only about troubleshooting network equipment!

The NOC Engineer team operates in a 24 / 7 roster to provide continuous cover for monitoring the network.

Ko to mahi – What you will do

Answering support calls and emails from our customers pertaining to all sorts of network related issues as well as some other fun stuff such as monitoring our Freeview Channels

Monitoring network performance, actioning alerts and escalating issues when necessary

Performing incident management (technical or management escalations)

Troubleshooting - diagnosing faults by logging in to switches, consulting logs, doing ping tests, traceroutes, etc)

Maintaining documentation, including knowledge base articles and procedural guides

Na tou rourou - What you will bring

You will have a passion for all things tech, customer service and for learning and development.

You will have at least 1 years' experience in a L1 NOC Engineer role or similar service desk position.

You will also have :

Basic networking skills (understanding of routers, switches, pings, trace routes, troubleshooting, etc)

Basic understanding of OSI model

Familiarity with network monitoring tools

Knowledge on incident management and escalations

Basic firewall understanding is beneficial (you will be put on Fortinet training and gain a certification)

The ability to do shift work

A full New Zealand driver's licence

Our company

Kordia delivers mission-critical technology and network solutions across New Zealand, Australia and the South Pacific.

We specialise in telecommunications, cloud transformation, cyber security, broadcast media and safety of life sectors and have been delivering innovative and reliable solutions to customers for over 60 years.

Our culture and values encourage and reward those that are collaborative, trustworthy, humble, courageous and expert.

If these values appeal to you, we can offer you an environment in which you will thrive.

We also offer :

Learning and development budgets for professional development

Internal career progression pathways

Access to a range of retail discounts and benefits

Enhanced parental leave entitlements

Life Insurance

EAP services

Group discounted medical insurance

Matched Employer superannuation contribution up to 5%

Me pehea te tono - How to apply

All applicants be a New Zealand Citizen or Resident or hold a valid work visa to legally work in New Zealand immediately.

(Please detail your visa status as part of the application process).

Be willing to undergo police vetting and any other checks relevant to the role.

We appreciate every application but due to the high volume received, we will only be contacting candidates who meet the specified criteria and are selected for further consideration.

Application questions

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Network Operations Centre Engineer?

Do you have customer service experience?

What's your expected annual base salary?

Do you have a current New Zealand driver's licence?

Are you available to work on a rotating roster?

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