Patient Care Assistant - Outpatients

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Patient Care Assistant (PCA) position is a joint clerical reception and clinical support role. Reporting to the Charge Nurse Manager, a PCA’s duties can vary day to day, depending on the needs of the department. This could include working on the front desk, working on specific administrative tasks, or providing general support to clinics. The PCA also works under the supervision of a Registered Nurse to provide support and care to patients, with the overall goal of enhancing the patient experience. Specific training will be provided to ensure you have the appropriate skills to perform this role. This is a part time, 0.7FTE role working 8 hour rostered shifts between Monday and Friday. Days are not set and shift start and finish times will vary.

Click here to view the position description.

About us

Te Whatu Ora Health New Zealand Waitematā provides health services to approximately 500,000 residents in the North Shore, Waitakere, and Rodney areas. It has the largest population of any health district.

North Shore Hospital is accessed by Shakespeare Road in Takapuna and is situated on the shores of Lake Pupuke. The ward tower block overlooks the Rangitoto Channel and the majestic Rangitoto Island on one side, and the Waitemata Harbour with views extending towards Auckland City on the other.

For more information on living and working in Waitematā District, click here.

About you

To be successful in this role, you will have :

• Proficiency in computer operations, including data entry and document creation
• Experience working in a health care setting as either a PCA, Health Care Assistant, or a customer service role
• Experience working in a multi-cultural environment
• A good command of verbal and written English
• The ability to work both within a team and independently

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click apply now . All applications must be submitted through our online careers portal by 30 November 2025 . If you have any questions about the role, please contact Sarah Kneller Recruitment Consultant

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Job details

Job Reference : WDHB20608

Location : North Island - Auckland - North Shore / West Auckland

Job type : Permanent Full time

Expertise : Non-clinical - Administration - Administration

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