EUC Engineer - Project management (Cluster Office)Synapxe • Queenstown, Otago, New Zealand

No longer accepting applications

EUC Engineer - Project management (Cluster Office)

Synapxe • Queenstown, Otago, New Zealand

30+ days ago

Job description

Position Summary

The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He / She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He / She creates new report templates and formats for new analysis. He / She interacts with cross functional teams, understands support requirement, performs ad‑hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.

He / She understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users. He / She is able to identify interdependencies when analysing problems and developing creative solutions. He / She is responds to provide cloud infrastructure support to users. He / She to perform cloud infrastructure monitoring, areas of improvement to help streamline operations, troubleshoot system issues and failures and find tuning systems to ensure optimal performance.

Roles & Responsibilities

BAU Support

Diagnosing and resolving hardware, software, and network issues for end-users.
VIP support
Level 3 support and handle vendor IT team.
Enhance on the BAU gaps with automation methodologies.

System Management

Maintaining and optimizing end‑user devices, including computers, laptops, and mobile devices.

Periodical system support such as patching.

Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.

Software Deployment and Management

Installing, configuring, and updating software applications used by end‑users.

Security and Compliance

Ensuring the security of end‑user devices and data, implementing security policies and best practices.

Project Implementation

Participating in projects related to end‑user computing, such as deploying new technologies or migrating to new platforms.

Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.

Proper keep tracks all projects schedule to ensure project on track.

Reporting and Documentation

Creating and maintaining documentation related to end‑user computing, including knowledge base articles and procedures.

Provide monthly report and ensure all data accuracy.

Monthly presentation to stake holders.

MDM Administration & Support

Administer and maintain MDM platforms (e.g., Microsoft Intune, Jamf).

Configure and enforce device compliance policies, security settings, and application deployment.

Manage device enrollment (Supervised and Managed modes), provisioning, and de‑provisioning.

Monitor MDM dashboards and generate reports on device compliance and health.

Mobility Deployment

Coordinate large‑scale mobile device rollouts across clusters / agencies.

Ensure client installation and configuration on mobile endpoints.

Work with vendors and internal teams to ensure timely deployment and support.

Provide Level 2 / 3 support for mobile device issues, including OS updates, app issues, and connectivity.

Security & Compliance

Enforce mobile security policies (e.g., encryption, remote wipe, lost mode).

Support audit and compliance requirements related to mobile device usage.

Maintain documentation for MDM configurations, SOPs, and deployment guides.

Stakeholder Engagement

Liaise with business units to understand mobility needs and provide technical guidance.

Conduct training and onboarding sessions for end‑users on mobile device usage and policies.

Collaborate with cybersecurity, network, and application teams for integrated mobility solutions.

Qualifications / Requirements

Possess a Bachelor Degree in IT / computer engineering

At least 4‑5 years of experience in managing project management and IT operations and support, EUC and Application support in different agencies or government sectors

At least 1‑2 years of supervisory experience

Able to handle high volume of users and VIP users

Strong vendor and stakeholder management

Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, SCCM administration (plus point)

Stationed or rotation around in hosipital / Polyclinic / Agencies sites, must be comfortable in travelling within Singapore

#J-18808-Ljbffr

Create a job alert for this search

Project Engineer • Queenstown, Otago, New Zealand

Related jobs

SCADA & Automation Engineer - Trainee

Veolia • Queenstown, Otago, NZ

Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions.With the global experti...Show more

Last updated: 30+ days ago

Network Operators - Queenstown

Veolia • Queenstown, Otago, NZ

At Veolia Australia and New Zealand, you’ll join a team of over 4000 passionate innovators.Our environmental solutions help customers preserve and renew our natural resources, creating a better fut...Show more

Last updated: 30+ days ago

Field Agent - Queenstown / Wanaka

Credit Corp • Queenstown, Otago, NZ

With thriving operations across Australia, New Zealand, and the Philippines.Our dedicated Field Agents who work across New Zealand further enhance this capability and help us deliver on our mission...Show more

Last updated: 3 days ago

Qualified Builder

Recreational Services • Queenstown, Otago, NZ

At Green by Nature, we’re not just a greenspace maintenance company; we’re a team of dedicated professionals who take pride in delivering high-quality building projects, repairs, and maintenance se...Show more

Last updated: 9 days ago

Become a Luxury Brand Evaluator in Queenstown, New Zealand

CXG • Queenstown, Otago, NZ

Quick Apply

Turn your passion for luxury into a career opportunity.Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in custo...Show more

Last updated: 30+ days ago

Senior Quantity Surveyor

Brosnan • Queenstown, Otago, NZ

Quick Apply

Brosnan offers tailored solutions in building remediation, refurbishment, and restoration that inspire confidence and create peace of mind for our clients. Brosnan’s strong company culture is built ...Show more

Last updated: 30+ days ago

Head Chef

Hospoworld Resourcing • Queenstown, Otago, NZ

Exceptional role for an experienced premium Head Chef looking to work in a well established and reputable kitchen in the heart of Queenstown. Is a unique blend of retail and hospitality with a missi...Show more

Last updated: 2 days ago

Maintenance Planner - Queenstown

Veolia • Queenstown, Otago, NZ

Veolia Australia & New Zealand is the only global company to provide a full range of environmental services in the fields of water, waste management and energy solutions.Are you a hands-on prob...Show more

Last updated: 30+ days ago

Programme Manager - Remarkables

Junior Adventures Group • Queenstown, Otago, NZ

At sKids, we believe childhood should be full of laughter, learning, and adventure! Since 1996, we’ve been creating awesome out-of-school experiences for tamariki across New Zealand.Today, we welco...Show more

Last updated: 22 days ago

Facilities Operator

Recreational Services • Queenstown, Otago, NZ

At Green by Nature, we’re more than just a greenspace maintenance team - we’re passionate about enhancing and preserving the natural beauty of Queenstown, Wānaka, and the surrounding areas.As a tru...Show more

Last updated: 30+ days ago

Optical - OPSM

OPSM • Queenstown, Otago, NZ

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Comp...Show more

Last updated: 30+ days ago

Small Plant Operator

Recreational Services • Queenstown, Otago, NZ

Do you enjoy working outdoors and take pride in your work? If so, this is the role for you! We are seeking a Small Plant Operator to join our Queenstown Mowing Team, on a fixed term basis due to th...Show more

Last updated: 25 days ago

STORE MANAGER -QUEENSTOWN

Frontline Retail South Island • Queenstown, Otago, NZ

Senior Store, Cluster, or Area Manager.Confident, driven, and ready to thrive in a busy environment.Fortnightly individual commission + annual performance bonus. Travel expenses covered for store vi...Show more

Last updated: 30+ days ago

Pest Plant Operator

Recreational Services • Queenstown, Otago, NZ

At Green by Nature, we're more than just a greenspace maintenance team, we're passionate about keeping Queenstown and its surrounding areas clean, green and thriving. As a trusted partner of the Que...Show more

Last updated: 30+ days ago