Position Summary
The EUC Engineer provides technical support to end users on various technical issues and problems relating to hardware and software. He / She responds, documents and resolves service tickets in a timely manner and according to Service Level Agreements. He / She creates new report templates and formats for new analysis. He / She interacts with cross functional teams, understands support requirement, performs ad‑hoc root cause analysis, develops checklists for typical problems and defines methods for issue resolution and prevention.
He / She understands the service level requirements and strives for continuous service improvement by providing quality technical support to end users. He / She is able to identify interdependencies when analysing problems and developing creative solutions. He / She is responds to provide cloud infrastructure support to users. He / She to perform cloud infrastructure monitoring, areas of improvement to help streamline operations, troubleshoot system issues and failures and find tuning systems to ensure optimal performance.
Roles & Responsibilities
BAU Support
- Diagnosing and resolving hardware, software, and network issues for end-users.
- VIP support
- Level 3 support and handle vendor IT team.
- Enhance on the BAU gaps with automation methodologies.
System Management
Maintaining and optimizing end‑user devices, including computers, laptops, and mobile devices.Periodical system support such as patching.Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.Software Deployment and Management
Installing, configuring, and updating software applications used by end‑users.Security and Compliance
Ensuring the security of end‑user devices and data, implementing security policies and best practices.Project Implementation
Participating in projects related to end‑user computing, such as deploying new technologies or migrating to new platforms.Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.Proper keep tracks all projects schedule to ensure project on track.Reporting and Documentation
Creating and maintaining documentation related to end‑user computing, including knowledge base articles and procedures.Provide monthly report and ensure all data accuracy.Monthly presentation to stake holders.MDM Administration & Support
Administer and maintain MDM platforms (e.g., Microsoft Intune, Jamf).Configure and enforce device compliance policies, security settings, and application deployment.Manage device enrollment (Supervised and Managed modes), provisioning, and de‑provisioning.Monitor MDM dashboards and generate reports on device compliance and health.Mobility Deployment
Coordinate large‑scale mobile device rollouts across clusters / agencies.Ensure client installation and configuration on mobile endpoints.Work with vendors and internal teams to ensure timely deployment and support.Provide Level 2 / 3 support for mobile device issues, including OS updates, app issues, and connectivity.Security & Compliance
Enforce mobile security policies (e.g., encryption, remote wipe, lost mode).Support audit and compliance requirements related to mobile device usage.Maintain documentation for MDM configurations, SOPs, and deployment guides.Stakeholder Engagement
Liaise with business units to understand mobility needs and provide technical guidance.Conduct training and onboarding sessions for end‑users on mobile device usage and policies.Collaborate with cybersecurity, network, and application teams for integrated mobility solutions.Qualifications / Requirements
Possess a Bachelor Degree in IT / computer engineeringAt least 4‑5 years of experience in managing project management and IT operations and support, EUC and Application support in different agencies or government sectorsAt least 1‑2 years of supervisory experienceAble to handle high volume of users and VIP usersStrong vendor and stakeholder managementHave prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, SCCM administration (plus point)Stationed or rotation around in hosipital / Polyclinic / Agencies sites, must be comfortable in travelling within Singapore#J-18808-Ljbffr
