Mitre 10 Mega Rotorua- Customer Experience Zone

Overview

Mitre 10 MEGA Rotorua is a proud, locally owned and family-operated business, committed to helping Kiwis bring their DIY dreams to life. As a dynamic and growing company, we’re all about offering quality products, unbeatable value, and expert advice—all wrapped in top-notch customer service.

Role

As a Customer Service Experience Team Member you will play a crucial role in delivering exceptional customer service ensuring a positive shopping experience, and ensuring you process customer\'s transactions on POS (tills).

We have two roles available : Tuesday to Saturday - 40 hours per week - Checkouts ; Monday & Sunday - 16 Hours - Trade Desk .

Your day-to-day

• Greeting and assisting customers in a warm, professional manner
• Accurately processing transactions on our POS system
• Providing advice or solutions to support customer inquiries
• Collaborating with team members to maintain smooth store operations
• Handling physical tasks such as lifting and moving stock
• Assist customers at the service desk with returns, exchanges, and general queries

You’ll Be Someone Who

We offer the successful applicant

We are committed to ensuring that our team arrives home safe every day so, we require all successful candidates to complete a pre-employment drug & alcohol screen. 22nd September 2025

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