Mitre 10 Mega Rotorua- Customer Experience Zone

Mitre 10 MEGA Rotorua is a proud, locally owned and family-operated business, committed to helping Kiwis bring their DIY dreams to life. As a dynamic and growing company, we’re all about offering quality products, unbeatable value, and expert advice—all wrapped in top-notch customer service.

As a Customer Service Experience Team Member you will play a crucial role in delivering exceptional customer service ensuring a positive shopping experience, and ensuring you process customer's transactions on POS (tills).

Monday & Sunday 9.45am - 6.15pm (16 Hours)

This role is on a fixed term until end of March 2026.

Your day-to-day will include :

• Greeting and assisting customers in a warm, professional manner
• Accurately processing transactions on our POS system
• Providing advice or solutions to support customer inquiries
• Collaborating with team members to maintain smooth store operations
• Handling physical tasks such as lifting and moving stock
• Assist customers at the service desk with returns, exchanges, and general queries

You’ll Be Someone Who :

We offer the successful applicant :

We are committed to ensuring that our team arrives home safe every day so, we require all successful candidates to complete a pre-employment drug & alcohol screen. Monday 17th November 2025.

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