Client Services Advisor | Mbie Customer Service Centre, Central - Wellington

Client Services Advisor | MBIE Customer Service Centre, Central - Wellington

Date : 18 Sept 2025

Location : Wellington, NZ

Discover a career with purpose at MBIE

Are you passionate about delivering exceptional customer service over the phone and via email?

Do you thrive in a fast-paced, dynamic environment where adaptability is key?

We're looking for a skilled and empathetic Customer Service Representative to join our team, providing end-to-end support to people from all walks of life.

This role is ideal for someone who enjoys helping others, communicates clearly and professionally, and can flex and adapt in a transformation-focused setting.

Starting salary $60,727 per annum with progression available

About the role :

MBIE's Customer Service Centre (MCSC) manages customer service across New Zealand through a wide variety of platforms and systems.

These are predominantly via inbound calls but can also include processing of tenancy bond transactions, delivering high-quality customer service to internal and external stakeholders and working across the Customer Service Delivery Branch.

We're looking for adaptable and customer-focused individuals to join our team as Client Services Advisors (CSAs).

In this role, you'll assist clients across a broad spectrum of services, including Tenancy Bond Services, Companies, Consumer & Commerce, Employment Services, EWRB and Immigration NZ.

Tenancy Bond Services are currently undergoing a significant transformation in how customer service is received and delivered.

As a CSA, you'll play a key role in supporting these transformation goals, contributing to the MCSC end-to-end customer processing initiative.

Depending on business requirements, you may work across one or more of these areas, so adaptability and a commitment to delivering excellent service are essential.

As a CSA in the MBIE Customer Service Centre, you will gain invaluable insights into MBIE, build relationships within the organisation, have the opportunity for growth and development while being well supported by an experienced leadership team.

To be successful in this role, you will need commitment and resilience, a passion for learning, a systematic and pro-active approach to work and proven experience in a customer service environment.

If this sounds like you, then this is your next exciting opportunity!

Hours

MBIE's Customer Service Centre is open 24 / 7 to provide quality service.

The CSA roles are permanent with full-time hours of 37.5 per week, Monday to Saturday.

You will be scheduled for an 8-hour shift that includes an unpaid 30-minute break between 6 : 00 am and 10 : 00 pm.

Due to current business needs, we are seeking candidates who can be adaptable with their working hours.

Fully paid training will be provided during these working hours.

Skills and experience required :

Proven experience in customer service, preferably in a contact centre or similar environment

Excellent verbal and written communication skills

Ability to navigate multiple electronic systems to access information and maintain these systems accurately to meet reporting requirements

Strong problem solving skills with the ability to analyse information quickly and provide brief, comprehensive and correct information

Ability to remain calm and professional in challenging situations

Ability to communicate and build rapport with a diverse variety of people and cultures

Reliable and committed team member with a customer-centric approach

Agile and adaptable in a fast-paced, fluid environment with the ability to learn and understand technical information quickly

At time of application, must have the legal right to live and work in New Zealand.

What we can offer :

A supportive, collaborative and inclusive work culture in modern, open-plan, earthquake-safe contact centre offices with height-adjustable desks for health benefits and comfort

A diverse role with opportunities to grow knowledge and experience with ongoing training, support and coaching

Consistent progression and salary increases for career development

The satisfaction of providing an essential service and contributing to Grow Aotearoa for All

Staff benefits including discounts on gym memberships, reduced health insurance premiums, E-bike discount scheme and free flu vaccinations

This is a great opportunity to start a career in government.

Learning about MBIE can open numerous career paths with one of New Zealand's largest employers.

About MBIE :

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We work to support businesses to be productive and internationally competitive, enable all New Zealanders to participate in the economy, and ensure quality housing is more affordable.

People are at the heart of our mahi.

Our values shape our behaviours.

Maia – Bold and brave; Pae Kahurangi – Build our Future

Our aspirations are echoed in our Maori identity – Hikina Whakatutuki – which broadly means 'lifting to make successful'.

MBIE recognises the Te Tiriti o Waitangi partnership and is committed to meaningful partnerships with iwi, Maori and the Crown to enable economic and social development for Maori and all New Zealanders.

We are committed to continuing to partner with iwi to find sustainable solutions and to enable iwi to lead where possible.

Applications close on Wednesday 1 October 2025 at 11.59pm.

Note - we will be reviewing applications throughout the advertising period; we may close advertising early due to anticipated high application numbers.

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