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Technical Service Specialist, New Zealand, Hawke’s Bay

Technical Service Specialist, New Zealand, Hawke’s Bay

AgroFreshWorkFromHome, Hawke's Bay, New Zealand
1 day ago
Job description

Overview

Technical Service Specialist, New Zealand, Hawke’s Bay – AgroFresh. AgroFresh is a fast-moving, dynamic company delivering near- and post-harvest solutions to improve freshness and quality from harvest to home. Our offerings include digital monitoring and analytics, plant-based coatings, integrated fungicide solutions and packaging enhancements that extend shelf life for fruits and vegetables.

What The Role Delivers

Management of all service activities throughout New Zealand to ensure products and services are delivered in a timely manner, at a competitive cost, and to the full satisfaction of internal and external customers.

Participation in the development of operating strategies for each business unit, monitoring operational efficiency through performance indicators and establishing a culture of continuous improvement.

Work together with the wider NZ team to maximise the potential for all products and services in New Zealand.

Key Responsibilities

  • Implement and co-ordinate service activities throughout New Zealand, across all business units
  • Define and manage necessary resources to fulfil services efficiently, including recruitment, coordination and management of temporary contractors
  • Build and maintain strong customer relationships to assist the commercial team in maximizing potential sales
  • Perform services (applications, installations, calibrations, fruit testing, etc.) as required
  • Develop and maintain training content, ensure all employees and contractors are properly skilled
  • Support proper documentation, archiving and compliance to corporate requirements and regional standards
  • Manage claims related to service performance issues
  • Support inventory management processes throughout New Zealand, including stock counts and management of slow-moving stock
  • Responsible for metrics related to service activities and continuous improvement
  • Support other operational and commercial activities as required

Who To Work With

  • Customers (both key contacts and their cool storage and packhouse staff, distributors)
  • Sales / Account Management team
  • Supply chain / Customer service
  • External vendors and temporary contractors

    • How We Work

  • Accountability for Results
  • Mindset for Growth
  • Customer Centricity
  • One AgroFresh
  • Owns the Talent

    • What The Job Requires

  • Organizational skills
  • Team worker with leadership competencies
  • Ability to work across departments
  • Excellent verbal and written communication skills
  • Process improvement driven
  • Quick learner

    • What To Have Done And Know How To Do

  • Experience in Chemical / Agricultural industry, Supply chain or Logistics (3 years+)
  • Proficiency in Microsoft Office at an advanced level (Excel advanced)
  • Analytical & reporting skills
  • Driver’s License
  • Ability to travel throughout New Zealand as required
  • ERP software SAP S / 4HANA (preferred, not essential)

    • Why Work Here

  • We work every day to improve the quantity and quality of fresh produce and reduce food waste
  • We have a rich history and are known for our quality products
  • We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals
  • We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver
  • We are growing and transforming – both our business and the industry
  • We are committed to developing our colleagues and helping you advance in your career
  • We offer competitive compensation and benefits packages

    • Local Details

  • Location of Position is in Hawke’s Bay, with travel required throughout New Zealand

    • Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Strategy / Planning and Information Technology

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    Technical Specialist • WorkFromHome, Hawke's Bay, New Zealand