Service Delivery Manager - Upper North Island

Service Delivery Manager - Upper North Island

Transpower is shaping New Zealand’s energy future and supporting the transition to a decarbonised economy. Our transmission network spans over 12,000 km of lines, 25,000 towers, and 170 substations – assets valued at more than $5 billion that support communities and businesses across the country.

About the team

Our Grid Delivery division ensures the safe and reliable operation of the transmission network. We deliver maintenance and capital projects in partnership with service providers, investing around $650M in capital and $150M in maintenance annually, with significant growth ahead.

The opportunity

Based in Auckland or Hamilton, you’ll work closely with service providers across the Waikato and Bay of Plenty regions to ensure safe, efficient delivery of work programmes. You’ll take ownership of site operations within your Regional Service Contract area, collaborating with peer Service Delivery Managers and Service Performance Managers to maintain network reliability and respond to events. Learn more about our service providers and how we work together through our Grid Service Contracts.

This is a field-focused role where your decisions directly impact the safety, performance, and resilience of the grid.

What you’ll be doing

You’ll coordinate with service providers, schedulers, and project managers to ensure work is delivered safely, on time, and to agreed standards. You’ll foster strong relationships that promote best practice, resolve issues quickly, and support continuous improvement.

You’ll also contribute operational insight to a range of initiatives, including :

• Business case development for grid investments
• Asset upgrades, replacements, and enhancements
• Collaboration on resilience projects and major infrastructure upgrades

About you

You’re practical, collaborative, and solutions-focused, with strong communication and influencing skills. You’re comfortable working on site and in the office, and flexible to travel within your region. A full, clean driver’s licence is essential.

You take pride in delivering high‑quality work and supporting others to grow their skills.

Your CV and cover letter will demonstrate :

Join us at Transpower

Aotearoa is powered by our people. With over 28 nationalities, our team provides diverse perspectives, knowledge, and experience which we celebrate.

We work in the office or on site for a minimum of three days each week, helping us build relationships, support learning, deliver outcomes, and sustain our culture. Flexible daily start and finish times help staff balance work and personal commitments.

If you’re motivated by a hands‑on leadership role without line management responsibilities, and energised by meaningful work, technical challenges, and opportunities to mentor and grow others, we’d love to hear from you.

Please review the position description and submit your application with a cover letter outlining your interest.

Role closes Sunday 16 November

Existing eligibility to work in New Zealand is required.

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