Customer Experience - Christchurch

About Us :

You've probably seen our recognisable polar bear logo on trucks going from town to town across our beautiful country. No surprise if you have - Big Chill Distribution is a leader in the storage and express delivery of chilled and frozen products nationwide, with eleven depots strategically positioned throughout New Zealand

At Big Chill we pride ourselves on delivering excellence in transportation services. We're a dynamic and growing company dedicated to providing a top notch logistics solutions to our clients nationwide.

Job Description :

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for managing customer interactions, ensuring accurate documentation of freight movements, coordinating logistics activities related to refrigerated goods and making sure the customer's experience is second to none.

This is a full time role working Monday to Friday 10 : 00am - 6 : 30pm.

Key Responsibilities :

Customer Service :

Serve as the primary point of contact for customers, addressing enquiries, resolving issues, and providing updates on delivery status.

Maintain a high level of customer satisfaction through effective communication and problem solving skills.

Documentation and Manifesting :

Prepare and verify documents, enter manifests, and check labels for delivery.

Keep the TMS system up to date and accurate.

Ensure all documentation complies with regulatory requirements and company standards.

Logistics Coordination :

Coordinate with internal teams, carriers, and clients to ensure timely and efficient movement of refrigerated goods.

Monitor shipments in transit and provide real-time updates to customers and stakeholders.

Data Management :

Maintain accurate records of consignments, customer interactions, and logistics activities.

Utilise TMS software and systems to track and manage freight movements.

Qualifications :

Previous experience in logistics, customer service, or a related role, preferably within the refrigeration industry.

Strong organisational skills and attention to detail.

Excellent communication and interpersonal skills.

Proficiency in TMS software and Microsoft Office Suite.

Ability to handle multiple tasks simultaneously.

Our Values :

Here at Big Chill, our core values are the foundation of everything we do, they allow us to really understand who we are and what we are all about.

We are committed to Family and Team, Encouragement, Accountability and Honesty, Image and Brand, and Respect. We support each other to work safely together, we empower and encourage people to be their best, we take accountability for our actions, we are dedicated to exhibiting a positive image, and we have respect for one- another.

What can Big Chill offer you?

We offer modern and well- maintained fleet of vehicles.

At Big Chill we offer a supportive team environment where we uplift one another and strive for success.

We offer you a business that has over 25 years of industry experience, so the opportunity to learn and grow is endless.

If you're ready to join our team and embark on a rewarding career in transportation, we want to hear from you!

APPLY NOW! and submit your resume and cover letter, to embark on a cool adventure with Big Chill!

The successful candidate will be required to pass a drug test and satisfactory MoJ criminal check prior to commencement.