General Manager - Wych.

Lead the engine room of a growing, impact‑driven business.

Wych is an open financial data company that helps organisations access, share, and use customer financial data securely and compliantly, through fast, API‑first, no-code / low‑code solutions. We’re driven by curiosity, creativity, and the belief that bold ideas can shape the future. We’re scaling quickly and need a dynamic General Manager to take the helm of our day-to-day operations.

This is a pivotal leadership role : a strategic partner to the CEO, the operational leader of the business, and a key driver of our fun, high‑performance culture. If you thrive in fast‑moving environments, love solving complex challenges, and know how to turn strategy into action, this is an opportunity to truly help shape the future of Wych. We are currently live in Australia and New Zealand; our new GM will play a key role in determining and driving our expansion into new strategic markets.

Please note that this role is remote, however the successful applicant must be based in Auckland to ensure close proximity to the wider team.

Operational Leadership

You’ll own the rhythm of the business — ensuring our operations run efficiently, consistently, and to a high standard. You’ll refine processes, implement scalable systems, and champion continuous improvement.

As the owner of our P&L, EBITDA, budgeting and forecasting, you will drive financial discipline, identify margin improvement opportunities, and ensure commercial decisions are made with clarity and confidence.

Commercial & Contract Management

You’ll oversee pricing, contract negotiation, onboarding, and renewals — ensuring we deliver on our promises while optimising commercial outcomes and managing risk.

You’ll build a high‑performing, accountable team grounded in trust, collaboration, and clear communication. Coaching, developing, and empowering people will be central to your success.

Growth Strategy & Business Development

Working alongside the CEO, you’ll help shape and execute growth strategies. You’ll partner with sales to uncover new opportunities, strengthen our value proposition, and position Wych for long‑term success.

You’ll ensure our customers receive exceptional service, our sales teams are backed by strong operational support, and our delivery is consistently high quality.

Risk, Compliance & Governance

You’ll maintain strong operational risk frameworks, compliance standards and practices — ensuring the business operates safely, ethically, and with integrity.

You’ll Bring :

• Proven experience as a GM or senior operations leader in a scaling business.
• Strong financial acumen with direct P&L and EBITDA ownership.
• Expertise in commercial operations, contracts, and customer management.
• Demonstrated success in leading teams and building high‑performance cultures.
• A track record of driving growth, operational excellence, and performance uplift.
• Excellent communication, judgement, and problem‑solving skills.
• Background in IT or a complementary industry.
• Capability in implementing systems and tools that enable scale.

You’ll be :

Opportunities like this don’t come around often. Own the operations, shape strategy, and drive impact in a growing company. Partner with a passionate and inspirational CEO, lead a motivated team, and make your mark from day one.

This role offers a competitive remuneration package aligned with market rates, experience and seniority. ESOP options will also be available.

Apply now and help propel Wych into 2026 - and beyond!

Human Collective is proud to partner with Wych to recruit for this position. Please apply for this role via Seek.

All inquiries can be directed to Laura McCabe on or

Given the countdown to the end of the year, applications will close on Friday 5th December to allow the selection process to be completed in 2025.

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