Head of Operations

Head of Operations

Full-Time | Hamilton

Lead. Optimise. Make Everything Run Like Clockwork.

Do you thrive on keeping multiple teams, projects, and systems running smoothly?

Do you love solving problems proactively and creating processes that actually work?

Are you ready to be the operational backbone of a fast-growing business, ensuring strategy turns into action?

Who We Are

Profitable Tradie is a fast-growing coaching and consulting company helping plumbing, electrical, and other trade business owners across New Zealand, Australia, and North America.

We help business owners scale through cutting-edge sales and marketing, streamlined systems, high-performance teams, and rock-solid financial strategies.

Strong operational leadership is at the heart of how we deliver results. Whether it’s projects, processes, or team workflows, we make things clear, efficient, and impactful. And that’s where you come in.

What You’ll Be Doing

You’ll oversee Executive Assistants, Recruitment, Finance, Events, IT, and Admin teams , ensuring all operations are smooth, aligned, and high-performing. You’ll work closely with leadership to solve problems, streamline processes, and support departments in achieving their goals.

You will :

Lead and mentor department leads across EAs, Recruitment, Finance, Events, IT, and Admin, ensuring clarity, accountability, and operational excellence

Facilitate regular check-ins with teams to identify workflow blockers or resourcing gaps

Develop, maintain, and enforce SOPs and workflow documentation across all functional areas

Oversee company-wide project management systems (ClickUp, HubSpot, or equivalent) and ensure adoption across teams

Manage strategic projects, tracking milestones, responsibilities, and deadlines to ensure ≥90% on-time delivery

Troubleshoot operational issues proactively and implement mitigation strategies

Maintain dashboards and KPIs to track team performance, productivity, and operational outcomes

Facilitate cross-functional communication to ensure alignment and collaboration across all departments

Partner with senior leadership to scope and execute strategic initiatives, special projects, and process improvements

Introduce workflow, system, and IT infrastructure enhancements to increase efficiency, reduce errors, and standardise practices

Who You Are

You’re a proactive, highly organised operations leader who thrives on operational excellence. You can see the big picture while managing the smallest details, and you know how to translate strategy into smooth execution.

You bring :

Proven experience managing multiple operational teams, ideally including administrative, recruitment, finance, events, IT, and EA functions

Strong team leadership skills, coaching capability, and experience resolving workflow issues

Expertise in system and process optimisation, driving adoption of tools and continuous improvement

Project ownership experience, delivering complex initiatives on time and within scope

Excellent internal communication skills, enabling cross-functional clarity and alignment

Strong data literacy and experience tracking KPIs to drive operational performance

Ability to manage strategic initiatives and pilot innovative projects with minimal oversight

Comfort with project management, workflow, and IT systems (ClickUp, Asana, Notion, HubSpot, and IT infrastructure tools)

High attention to detail without losing sight of strategic goals

Adaptable, calm under pressure, and solution-focused

A sense of humour, team spirit, and passion for continuous improvement

Why Join Us?

At Profitable Tradie, we don’t just talk about growth. We live it.

World-class learning and development – Access the same tools, content, and strategy we use to grow top-performing teams

High-performance culture – Join a team that takes pride in delivering excellence

Results-driven and supportive – Weekly coaching and feedback to help you stay sharp

Fun, energy, and banter – Laughter is part of the job. Long faces are banned

We’re interviewing top candidates right now, so don’t wait.

Life is about moments. Is this your moment?

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