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Client Services Account Manager - Sales Support
Client Services Account Manager - Sales SupportInsight • WorkFromHome, Auckland, New Zealand
Client Services Account Manager - Sales Support

Client Services Account Manager - Sales Support

Insight • WorkFromHome, Auckland, New Zealand
19 days ago
Job description

Client Services Account Manager – Sales Support – Insight

Location : Auckland, NZ (other locations may be considered)

Hybrid opportunity (few days in office, few days remote)

Insight at a Glance

  • 14,000+ engaged teammates globally
  • #14th Best Workplace™ in Technology
  • #20 on Fortune’s World's Best Workplaces™ list
  • $9.2B in revenue
  • 35+ industry and partner awards in past year
  • $1.4M+ charitable contributions globally

About The Role

As our Client Services Account Manager you will provide support service and assistance to customers and the sales team. You will manage day‑to‑day aspects of the customer to ensure satisfaction and growth. This role requires attending training to improve product knowledge and service level.

Principal accountabilities include supporting the sales team with productivity.

Along The Way, You Will Get To

  • Support account managers in providing prompt service to customers
  • Provide accessible day‑to‑day contact point for customers
  • Proactive engagement with customers, account managers and other teammates
  • Act as first point of contact for defined customers on all enquiries
  • Process orders and quotes, answer enquiries regarding products, pricing, availability, credit, catalogue / price list management, and volume licensing questions via phone or email
  • Assist customers in educating themselves about Insight and related services
  • Interact with other departments to resolve customer issues
  • Respond to customer complaints and involve Client Service Manager in the resolution process
  • Attend designated product training seminars and remain knowledgeable of department functions and technology
  • Obtain relevant Vendor certifications as required
  • Build strong working / selling relationships with internal Operations teams and Business Partner Managers
  • Build relationships with vendor partners
  • Complete required tasks that impact Insight’s success at month end
  • Proactively manage all processes and customer engagement for renewals
  • Provide collaborative and backup support to all teammates within Client Services
  • Understand and deliver to customers agreed SLAs
  • Maintain notes and required information for uninterrupted customer service
  • We Are Looking For a Client Services Account Manager With The Following Capabilities

  • Strong customer service experience in technology (hardware & software) industry – proactive problem resolver
  • Supply chain experience
  • Previous Microsoft licensing experience is desirable
  • Strong verbal, written and interpersonal communication skills
  • Ability to work autonomously with minimum supervision
  • Capacity to manage expectations during high demand
  • Organise, prioritise and multitask workload, customer expectations and ad‑hoc requests
  • Identify problem areas and recommend solutions
  • Demonstrate initiative
  • Impeccable follow‑up skills
  • Exceptional attention to detail
  • What You Can Expect

  • Dedicated career pathways and development
  • Peer recognition and the opportunity to join the President’s Club
  • Volunteer Leave and Work‑Life Balance days
  • Work‑From‑Anywhere program up to 4 weeks per year
  • Corporate discounts
  • Benefit from our core values of Hunger, Heart, and Harmony that guide relationships with teammates, partners, and clients.

    Join us today; your ambITious journey starts here.

    Insight is an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match – we still want to hear from you!

    #J-18808-Ljbffr

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    Account Manager • WorkFromHome, Auckland, New Zealand

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