Customer Support Specialist

Customer Support Specialist (Full-Time, Wellington-Based)

Help us make payroll simple – and make a difference while you’re at it!

At Thankyou Payroll , we’re all about payroll, impact, and generosity. We provide an exceptional payroll solution that gives businesses across Aotearoa New Zealand the time to focus on what matters – building better businesses. But we’re not just a payroll company. As a community‑owned social enterprise, generosity is at the heart of everything we do. Last year alone we :

• Supported over 7,000 businesses and charities
• Continued our transition to Steward Ownership
• Provided over $300,000 in services in kind to charities
• Remained NZ’s only certified carbon positive payroll software

About the Role

We’re looking for a friendly, patient, and practical Customer Support Specialist to join our team. You’ll be the go‑to person for our customers, helping them feel confident and supported in managing their payroll. Your day‑to‑day will include :

See the full job description :

About You

You enjoy helping people, love solving problems, and are comfortable explaining complex information in simple terms. Experience in payroll, government, or financial services is a plus, but not essential. You’re curious, reliable, and excited to learn.

What We Offer

Why Join Us?

This is your chance to work full‑time in a role that matters – helping thousands of businesses thrive while being part of a values‑driven, generous, and supportive team.

Application

If you think you'd be a great addition to the Thankyou Payroll team, we'd love to hear from you. To apply for this role please submit an up‑to‑date resume and a cover letter outlining your interest and suitability for the role.

If you have any questions, please contact Nicole Kennedy at

We encourage prompt applications as we will be reviewing and interviewing for this role during the listing window, and may withdraw the listing if a suitable candidate is found.

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