Software Engineer – AI Voice Agent

TwineWorkFromHome, West Coast, New Zealand

1 day ago

Job description

Job Title

Software Engineer – AI Voice Agent at Twine

Overview

Join an exciting project to develop an AI-powered voice agent for a children's adventure park. Build a custom ElevenLabs voice agent to serve as a virtual receptionist, handling customer inquiries and bookings. The role involves integrating various APIs and telephony solutions to deliver a seamless, automated experience. Remote work.

Responsibilities

Develop a voice agent using ElevenLabs technology tailored for a kid's adventure park environment
Design and implement node-based workflows to manage conversational logic and user interactions
Integrate booking APIs, specifically with Roller Software, to enable real-time reservations and updates
Set up and configure Twilio for telephony integration, ensuring reliable call handling and routing
Implement mid-call tools and webhooks to support dynamic call features and data exchange
Develop minimal logging and analytics to monitor agent performance and user interactions
Produce clear, concise documentation covering setup, usage, and troubleshooting
Conduct thorough testing to ensure reliability, accuracy, and a positive user experience

Skills and Requirements

Proficiency in application development, with experience in Node.js or similar frameworks

Familiarity with ElevenLabs or comparable AI voice agent platforms

Experience integrating third‑party APIs, especially booking and telephony solutions (e.g., Roller Software, Twilio)

Strong understanding of workflow automation and webhook implementation

Ability to create basic logging and analytics for monitoring system performance

Excellent problem‑solving skills and attention to detail

Strong written communication skills for documentation

Ability to work independently and deliver results within tight timelines

Remote work capability with reliable internet access

Availability for a short‑term project (1–2 days), with openness to future assignments

About Twine

Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise.

Our Mission

Twine's mission is to empower creators and businesses to thrive in an AI‑driven, freelance‑first world.

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Software Engineer • WorkFromHome, West Coast, New Zealand