Receptionist - Ibis Wellington

Company Description ibis Wellington : Wellington's largest economy hotel within walking distance to the capital's largest venues, Takina, Te Papa, TSB and Sky Stadium.

This robust hotel offers consistency and efficiency for large groups with generous vibrant Vivant restaurant dining spaces, offering a big buffet breakfast, and a la carte lunch and dinner.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description As a Receptionist, you'll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Reporting to the Operations Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay.

Flexibility and availability are key in this role, as you'll be working across a rotating 7-day roster, including weekends and public holidays.

Key responsibilities : Welcome guests from around the world, building relationships with both new and returning visitors.

Ensure accuracy and professionalism with guest information, payments and check-in / check-out procedures.

Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.

Safely manage guest property, ensuring correct documentation and storage.

Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.

Work closely with your team and other departments, including Housekeeping, Food