Strategic Customer & Product Lead — National Contact Centre

A New Zealand Government Agency is seeking a Customer and Product Lead for its National Contact Centre in Auckland. This mid-senior level role involves driving technology innovation, improving customer experience, and implementing continuous improvements. Candidates should have experience in a Contact Centre and a strong customer-centric mindset. The role offers a supportive team environment, flexible work options, and opportunities for professional development, contributing significantly to the wellbeing of tamariki and rangatahi.

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