Duty Manager

OverviewRydges Wellington is a 4.5 star hotel property perfectly located in the heart of Wellington that offers 280 guest rooms, 24 hour reception, contemporary dining for breakfast, lunch and dinner, conference facilities, gym and pool services and a multitude of nearby activities.We are looking for a Part - Time Duty Manager to join our busy team.

Experience in customer service is essential.

This role holds the responsibility for the efficient running of hotel operations.

Minimum guaranteed hours 24 but candidate should be available to work 5 days a week if required.ResponsibilitiesOversee the efficient operation of hotel services and guest interactions as part of the Duty Manager role.Lead and supervise team members; maintain a high standard of service and guest satisfaction.Resolve guest issues and conflicts with a focus on the best outcome for all parties.Maintain professional appearance and grooming; demonstrate excellent communication and leadership.Prioritise tasks effectively and work well under pressure while maintaining composure.Support ongoing learning and development to enhance skills and career progression.Qualifications & AttributesExcellent leadership skillsStrong communication skills - both in person and over the telephoneGenuine passion for delivering quality serviceExcellent literacy skillsAbility to work with, supervise and motivate a team; and individuals as requiredAbility to build a great rapport with guests and clientsAbility to resolve conflict with the best outcome for all concernedSound knowledge of Opera PMS would be an advantage - not a requirementStrong focus on self-presentation and overall groomingHighly organised with the ability to prioritise tasksHandle and respond to pressure in an amicable mannerA genuine commitment and desire to learn, in order to develop one\'s skill setLong term desire to develop one\'s careerHave a Can-do attitudeBenefitsRenowned for our refreshingly local, down-to-earth experiences.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more.

$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.Applicants for this position should have NZ residency or a valid NZ work visa.If you're interested in keeping up to date with all available positions at EVT,including cinemas, hotels, andThredbo,you can sign up for our weeklyjob alertshttps : / / questionsYour application will include the following questions : Which of the following statements best describes your right to work in New Zealand?

How many years\' experience do you have as a duty manager?

Do you have customer service experience?

Which of the following property management systems (PMS) do you have experience with?

Do you hold a current New Zealand General Managers certificate?

How much notice are you required to give your current employer?

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