Director Of Student Support

Job Details :

Primary address of work : AucklandVacancy number : 1Employment type : Permanent full timeMinimum hours per week : 30 HoursMaximum hours per week : 40 HoursMinimum hourly rate (low salary range) : $30 / hourMaximum hourly rate (high salary range) : $35 / hourPay frequent : Fortnightly

Company Overview

At Kiwi College, we are dedicated to transforming lives through quality education and astudent-centred approach.

Established in New Zealand, Kiwi Education offers diverseacademic and vocational programmes that prepare students for global success while fostering confidence, creativity, and community engagement.

Our mission is to empower every learner to achieve their full potential — academically, personally, and professionally.With a multicultural learning environment and strong support systems, Kiwi Education isproud to be a trusted pathway provider for international and domestic students seekingexcellence in learning, well-being, and career development.

Job Summary

The Director of Student Support plays a key leadership role in ensuring every student atKiwi Education receives exceptional academic, emotional, and social support throughouttheir learning journey.

This position oversees student welfare, counselling, learning support,and co-curricular engagement, ensuring a safe, inclusive, and inspiring environment.The Director will collaborate with academic, administrative, and marketing teams to enhance the overall student experience — from enrolment to graduation — and to build a culture that values wellbeing, diversity, and personal growth.

Key Responsibilities

Strategic Leadership

Develop and implement the institution's student support and wellbeing strategy aligned with Kiwi Education's mission and values.

Lead continuous improvement initiatives in student services, pastoral care, and learning support.

Contribute to strategic planning and quality assurance processes across the institution.

Student Welfare & Support

Oversee the design and delivery of student counselling, mentoring, and wellbeingprogrammes.

Ensure compliance with the Code of Practice for the Pastoral Care of Tertiary andInternational Learners.

Provide leadership in managing student issues, grievances, and crisis responses in a fairand confidential manner.

Academic & Career Support

Collaborate with teaching teams to identify students requiring academic assistance and coordinate targeted learning support.

Strengthen career guidance services, linking students with internship, employment, andfurther study opportunities.

Team & Stakeholder Management

Lead, train, and mentor the Student Support team to deliver high-quality services andmaintain strong student engagement.

Foster effective communication and collaboration between departments, includingAdmissions, Marketing, and Academic teams.

Build partnerships with community organisations, health providers, and externalstakeholders to enhance support services.

Monitoring & Reporting

Develop key performance indicators (KPIs) and regularly evaluate service effectiveness.

Prepare and present reports to senior management regarding student satisfaction,wellbeing trends, and support outcomes.

Job requirement : applicant must meet following requirement to apply for this job

Bachelor's degree in Marketing, Communications, or related field.

Proven experience in an educational environment.

Excellent verbal and written communication skills.

Proficient CRM software.

If this sounds like you, click Apply Now!!!