Boarding House Manager

About the Role

We are seeking an experienced

Boarding House Manager

to oversee the daily operations of our 45-room boarding house in Otahuhu.

In this role, you will ensure the property is well-maintained, profitable, and provides a safe, welcoming environment for all tenants.

You will take charge of maintaining high occupancy rates, setting competitive room prices, and delivering excellent service to our residents.

This is a hands-on position where your leadership and organizational skills will directly contribute to the success and reputation of our boarding house.

Key Responsibilities

Property Operations :

Manage day-to-day operations and general upkeep of the 45-room property, ensuring all facilities are clean, safe, and well-maintained.

Occupancy Management :

Maintain high occupancy levels by marketing available rooms, screening applicants, and filling vacancies promptly.

Pricing & ROI :

Set and adjust competitive room rates to maximize return on investment (ROI) while keeping rates attractive to potential tenants.

Tenant Relations :

Foster a positive, community-oriented atmosphere.

Handle tenant inquiries, applications, and tenancy agreements professionally, providing excellent customer service and promptly addressing concerns.

Maintenance & Compliance :

Coordinate maintenance and cleaning schedules, and ensure the property complies with all health, safety, and tenancy regulations.

Quickly address any issues to uphold a safe, welcoming living environment.

Team Coordination :

Oversee any on-site staff or external contractors (e.g. cleaners, maintenance personnel) to ensure efficient operations and a high standard of service.

Requirements

Experience :

Minimum of 5 years' experience managing residential accommodation (such as motels, boarding houses, or backpacker lodges) or in a comparable property / hospitality management role.

Communication Skills :

Excellent communication and interpersonal skills with a strong customer service orientation.

Able to build positive relationships with tenants and handle issues diplomatically.

Organizational Ability :

Strong organizational and administrative skills, including record-keeping and the ability to multitask effectively while managing day-to-day operations.

Financial Acumen :

Proven ability to manage budgets, meet occupancy targets, and drive operational efficiency.

Comfortable adjusting pricing and controlling costs to meet financial goals.

Problem-Solving :

A proactive approach to identifying and resolving issues.

Adaptability and good judgment in handling emergencies or unexpected situations.

Knowledge :

Familiarity with relevant housing / tenancy regulations and health & safety standards (or a willingness to quickly learn and strictly adhere to them).

Eligibility :

Must have the legal right to work in New Zealand (e.g. NZ citizen, resident, or valid work visa).

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