Support And Implementation Specialist

Overview

Are you a people person who loves solving problems with tech?

Do you thrive in fast-paced environments and enjoy helping others succeed?

Join us at IBIS Technology, where we empower tourism businesses with smart, intuitive software.

We're looking for a Customer Implementation & Support Specialist to join our Queenstown-based team.

This isn't your typical IT support role — we're after someone who's great with people, understands the tourism industry, and enjoys making systems work better for everyone.

• Full-time, Monday to Friday onsite at our Queenstown HQ.

This is not a remote position.

You must have the legal right to work in New Zealand.

Responsibilities

Troubleshoot and resolve customer queries via phone, email, and remote support

Onboard and train new customers on the IBIS system

Configure systems and support integrations (e.g. finance tools)

Build long-term relationships with tourism operators across NZ

Create helpful documentation and contribute to product improvements

Support sales enquiries and upsell where appropriate

Qualifications

Experience in customer-facing roles (tourism or hospitality is a big plus!)

Tech-savvy and confident using Windows / Microsoft systems

Excellent communication skills – written and verbal

Bonus : Experience with IBIS or similar systems

Why Work With Us?

Join a supportive, passionate team in one of NZ's most beautiful locations

Work with iconic tourism businesses across the country

Be part of a company that values innovation, relationships, and quality

Enjoy variety, autonomy, and the chance to make a real impact

Seniority level

Entry level

Employment type

Full-time

Industries

Software Development

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