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Connection Services Advisor

Watercare Services LimitedAuckland, Auckland, New Zealand

1 day ago

Job description

About Watercare

Ki te ora te wai, ka ora te whenua, ka ora te tangata

When the water is healthy, the land and the people are healthy

Now is an exciting time to join Watercare, we're planning to spend $14 billion over the next 10 years to ensure we can continue to support our growing city in a climate-resilient way. When you average that out, that's an investment of $3.8 million every day!

About this role

The Connection Services Advisor is the entry point for enquiries, consultation, resource consent, engineering plan approval, compliance and connections. Located at our Newmarket office and reporting to the Manager Developer Services Admin, the successful candidate will demonstrate exceptional customer service skills.

Responsibilities

To enter Domestic, Non-domestic, Relocation, Disconnection, IGC & Council applications into Watercare's (Infor) IPS system.
To assist the customer with any inquiries regarding applications, connections, developments, pre-construction, network connections or any other information required via all channels (phones, emails, etc.).
To assist walk-in customers who come into the office with incomplete applications and queries.
To capture as-builts (new assets).
To provide support with Compliance customers with phone queries and application status and general requests.
To manage customer experience for the online portal.
To maintain quality checks with the output of customer invoices.
To provide administrative support to the developer services team.

About you

To Be Successful In This Role You Will Have

An excellent phone manner.

A high level of Customer service experience (verbal and written communication).

Strong attention to detail skills.

Ability to multi-task.

Aim for first call resolution.

You are a team player and thrives on challenges.

Open minded with positive can-do attitude.

Water / wastewater / utilities experience would be held in high regard, however is not essential.

What's in it for you

We offer a competitive salary and staff benefits package including :

Training and development opportunities

Life and income protection insurance plans

Generous parental leave

Employee discounts at a range of large retailers

How to Apply

Come and join our team! If you are looking for an exciting career opportunity with a fantastic team then please apply online today - careers.watercare.co.nz.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Utilities

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Service Advisor • Auckland, Auckland, New Zealand