Loyalty Programme Manager – Senior Manager, VCA Implementation Services (Fixed-Term)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a Senior Manager for the role of Loyalty Programme Manager, embedded with one of our valued clients based in Auckland. This role is offered as a fixed-term contract for up to 24 months.

Role Summary

As a Loyalty Programme Manager (Senior Manager) embedded with a strategic banking client in Auckland, this role will :

• Lead overall Loyalty Programme operations, delivering measurable value for the client, Visa, and merchant partners.
• Serve as the primary liaison between the client and Visa, ensuring governance and communication.
• Use customer data to guide programme improvements and inform an optimisation roadmap.
• Champion compliance and risk management, maintaining regular reporting to stakeholders.

Key Responsibilities :

Programme Leadership, Governance & Performance

Stakeholder, Partner & Cross-Functional Management

Data, Insights & Programme Optimisation

Risk, Legal, Compliance & Controls

Why this is important to Visa

This role supports a strategic and multi‑dimensional client in New Zealand as a key member of Visa’s growing team. By leading the loyalty programme, you will help strengthen Visa’s client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa’s advisory and implementation services in New Zealand.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Partnership & Ecosystem Management

Strategic & Commercial Acumen

Stakeholder Engagement & Programme Delivery

Customer Proposition & Data Fluency

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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