Support Engineer

Cyclone Computer Co LtdHamilton, Waikato, New Zealand

16 hours ago

Job description

Competitive salary and great team benefits

Are you a talented Support Engineer ready for your next exciting opportunity?

Join our dynamic National Service Desk team based in Christchurch!

Why You’ll Love Working with Us

Great Team Benefits : Competitive salary and benefits package including health insurance, a paid volunteer day per year, fun team events and social activities.

Customer-Centric Culture : We’re passionate about delivering exceptional support and building trusted partnerships with our customers.

Diverse Client Base : You'll work with both education and commercial clients, allowing you to showcase your technical expertise and top-tier customer service skills.

About the Role

We currently have the below shifts available :

Sunday - Thursday 8 : 30am - 5 : 00pm
Tuesday - Saturday 8 : 30am - 5 : 00pm

In this role, you’ll provide remote Level 1 and 2 support across multiple channels, phone, chat, email, and remote assistance. You’ll be the first point of contact for our valued customers, helping resolve issues efficiently while delivering a fantastic support experience.

You’ll have the opportunity to work with a broad range of technologies over a large client base, creating an environment that supports continuous learning and professional growth.

Technologies

Windows 10 / 11, macOS

Microsoft 365

Google Workspace

Windows Servers

Veeam Backup & Replication

ESET security solutions

Intune and Jamf MDM solutions

HPE and Lenovo Server & Storage Solutions

Ruckus & Aruba Networks

Remote monitoring and Management

What You Will Do :

Learn our industry standard tools and processes while shadowing our Engineers across multiple disciplines.

Develop a foundational knowledge across our primary products and services.

Develop and foster positive relationships with all customers.

Commit to delivering quality outcomes for clients.

Support our customers with the resolution of incidents covering software, hardware and infrastructure as defined by potential service level agreements.

Incident and Service Request Management following standard ITIL processes.

What You Will Bring :

Tertiary ICT / ITIL / computer qualifications.

3 years’ experience on a service desk or similar role.

An ability to work as part of a large team while taking responsibility for your work.

Problem solving skills and instinct to take ownership when dealing with issues.

Curiosity, loads of initiative and ability to work independently, a "self-starter".

Exceptional communication and relationship building skills.

Why Join Us Here at Cyclone?

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch, Dunedin and Invercargill. We employ over 180 team members including ICT specialists, Engineers and Consultants.

Working at Cyclone includes the opportunity to thrive in :

Having training and development pathways with direct access to large multinationals such as Microsoft, HPE, Aruba, Fortinet, Apple, Google, and Dell

Being part of a collaborative team, with tight customer and supplier relationships

A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values

To apply

All applicants MUST be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.

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Support Engineer • Hamilton, Waikato, New Zealand