Arms Administrator

Arms Administrator – Registry

Based in Wellington

Salary : $63,

Police employee, Permanent

Multiple vacancies

About us

Te Tari Pureke – Firearms Safety Authority is New Zealand's Firearms Regulator. Our Vision is to ensure the possession and use of firearms in Aotearoa is the safest in the world.

To achieve this, Te Tari Pureke delivers four core functions : effectively implementing the firearms licensing systems; managing the Firearms Registry; educating people to enable compliance with their legislative responsibilities; and promoting the safe possession and lawful use of firearms.

We are committed to fostering a culture of safe and responsible firearms use, gun ownership and awareness by working collaboratively with the firearms community, our stakeholders, and fellow agencies.

About the role

Through the Firearms Registry, we are strengthening how we manage firearms and other arms items in New Zealand. All firearms licence holders are now required to register arms items in their possession through digital or non-digital channels.

As an

Arms Administrator - Registry

you will play an integral role in improving public safety. You will be the main point of contact for Te Tari Pureke and the Registry, providing exceptional customer experience and support via our digital and non-digital channels as well as fulfilling back-office functions.

We are looking for a strong communicator, with strong customer service skills and a good base level administration ability, who takes pride in the quality of work their work. To learn more about us, visit our

About Te Tari Pureke video

Key Deliverables :

Maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information.

Provide an effective and professional response to customers via digital and non-digital channels (including inbound / outbound calling). Effectively operate within licensing systems and NIA guidelines.

Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed.

Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants.

Foster an understanding of licence holder expectations and their regulatory responsibilities.

Adhere to the Service Excellence and Quality Assurance standards during all interactions.

Our business hours are Monday to Friday from

• to
• hrs. Some flexibility between these hours will be required with six-week rotational shifts with starting times from
• and

Special requirements

Critical thinking and sound judgement skills.

Resilience under pressure.

Ability to plan, prioritise and organise work for self / others. Good communication, both written and oral.

A customer service orientation.

Cultural awareness and sensitivity.

Basic computer (MS Office) skills.

Working at Te Tari Pureke in NZ Police

Come and join a team who are passionate about ensuring the possession and use of firearms in Aotearoa is the safest in the world.

We as the firearms regulator, collaborate closely with both the Ministry of Justice and NZ Police. The Ministry of Justice is responsible for policy advice and system oversight and NZ Police is responsible for law enforcement function.

Together we seek to continuously improve our approach across the firearms regulatory environment.

While we do look for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you want to contribute to keeping our communities safe and enjoy purposeful and meaningful work then come join our highly motivated Registry team.

This role is

Individual Contributor / Emerging Leader

level. You can refer to

Indicators for Success

for further information on the requirements.

To view the position description for this role please copy and paste this link into a new browser :

To view more detailed information about our recruitment process along with further details about requirements please click below link :

Applicant Information Pack (External)

Salary

This position is covered by a collective agreement and salary will commence at

$63,

Apply Now

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken.

For further information on the application process, please copy and paste this URL :

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.

If you are an internal applicant, you must apply internally through the police system.

If you have any questions about this vacancy, please contact Manny on

Please note : Deadline for applications is 5 : 00 pm 28 October

Applications will be reviewed as they are received. Depending on the volume of interest, this role may close within 7 days of being advertised.