Senior Customs Officer Grade 2 (SCO2) - Investigator - Drugs - Tauranga

Overview

Interested in joining the investigations team that contributes to disrupting and dismantling transnational serious organised crime groups involved in drug trafficking?

Our Customs Drug Investigators are at the heart of preventing drugs from reaching our communities and putting a stop to the harm they cause to New Zealand. We're looking for people with investigative and leadership skills to join our Tauranga based Drug Investigations team.

We've got great opportunities available as a Senior Customs Officer Grade 2 based in Tauranga. We're looking for people who care about their team, who are approachable, supportive and willing to help. You will be a coach and mentor to your colleagues, so an interest in the development of others is important and you will also be expected to lead certain operational activities and prosecution work.

The salary range for this role is $82,894 - $106,618 plus an annual allowance of $16,286 for working unpredictable hours.

About you | Ko wai koe …

To be successful in this role you will :

• Have previous and up to date knowledge of investigations particularly in the drug space
• Have an enforcement background ideally with some experience planning and leading operational activity
• Have proven experience in working with business partners, internal and external
• Have excellent relationship management skills
• Be methodical and dedicated to working to a high standard, and with the utmost care
• Have sound judgement and levelheadedness - you'll be able to handle sensitive information and situations well, and stay calm and composed in challenging situations
• Be able to demonstrate previous coaching, mentoring and leadership ideally within an investigations / enforcement environment
• Be flexible and agile with prioritising work and operational deployments

What you'll be doing…

You will be responsible for a full range of investigative activities, including :

What's involved…

As part of the recruitment process, you will need to pass a medical test as well as the NZ Police Physical Competency Test (PCT). The PCT is a timed obstacle course, requiring you to do a variety of tasks from climbing a wall, to dragging a weight, to jumping through a window.

You will need to obtain Confidential level national security clearance. In order to obtain this clearance you need to be a New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application; OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past 5 years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA. Small periods (3 months or less) of absence from New Zealand over the 5 years may still be acceptable however you must be able to provide police certificates for time spent in other countries.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level. Already having Confidential clearance is a benefit, but not a requirement.

Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Drivers' licence.

Working at Customs

Our people get on-the-job training, formal courses and leadership programmes, and the chance to move across diverse roles. We foster an inclusive and supportive team environment with vibrant social and cultural groups. We also support flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.

How to apply…

Please apply online. You will be asked to outline your interest in the role, suitability and motivation,and your skills and experience relevant to this role particularly in relation to your enforcement experience. You\'ll also be asked to provide examples of previous work experience and answer a functional and technical question as well as specific competency-based questions as part of the online process. It\'s best to set aside some time when you won\'t be interrupted.

If shortlisted, you will be asked to complete online psychometric testing as part of the process.

Applications close at 5pm on Friday 17 th October 2025.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also support flexible working arrangements.

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