Automotive Service Advisor

Due to the continued growth & expansion of our Service Department, Northland Toyota is seeking an additional Service Advisor to join our professional and friendly team. We’re looking for an individual who is passionate about delivering exceptional customer service and motivated by results.

The Service Advisor is responsible for leading the customer experience within our service department. You’ll be the key link between our customers and workshop team — providing trusted advice, clear communication, and ensuring that every visit exceeds expectations.

The Key Responsibilities Of The Service Advisor

• Answering customer inquiries and providing advice and recommendations relating to the service and repair of their vehicles
• Making bookings for service and repairs
• Ensuring customer satisfaction by providing excellent customer service
• Maintaining an accurate record of customer interactions
• Identifying and addressing customer concerns.
• Always maintain a professional and friendly manner with customers
• Updating customer records and managing customer accounts
• Liaising with workshop staff to ensure customer requirements are met.
• Creating and maintaining relationships with our clients

About You

• Previous experience within the automotive industry is an advantage.
• Able to work to a high standard in a busy and high-pressure environment.
• Excellent communication skills
• Strong attention to detail and accuracy
• Excellent time management
• Full New Zealand Driver’s license
• Ability to work Saturdays as per the roster

The successful candidate will be an excellent communicator with exceptional customer service and interpersonal skills. They will be able to work independently and handle multiple tasks while maintaining a high level of quality and accuracy.

If you are interested in this role, please send an up-to-date CV and cover letter via the online application form.

Unfortunately, we are not accepting applications from offshore at present. If you reside outside New Zealand or do not already have the right to work here, we regret that we cannot consider your application.

We will review all applications regularly and reserve the right to close the advertisement before the end date.

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