Overview
Support Coordinator
The Lifewise Trust (Lifewise) is a community organisation with over 150 years of history, rooted in the Methodist Church of New Zealand Te Haahi Weteriana o Aotearoa. Lifewise work together with marginalised people to create better service and solutions to enable their full participation and ability to thrive. We are dedicated to fostering a society where everyone feels valued and has a sense of belonging. Our Health and Disability Services focus on providing comprehensive care and support to a diverse range of clients of varying ages and needs. The Support Coordinator is responsible for scheduling a team of Community Support Workers who deliver home and community support services (HCSS) primarily in Auckland’s central suburbs (which usually excludes the North Shore, West Auckland and Counties Manukau). This position is essential in ensuring Lifewise Health and Disability Services provides a high-quality service to our clients and stakeholders.
Three Trust Values
Compassion Arohanui
Courage Maia
Respect Whakaute
Integrity Ngakau Pono
Who You Report To
- Support Coordinator Team Leader
Who Reports To Me
No direct reportsKey Working Relationships
Internal
Support Coordination teamAdministration teamCommunity Support WorkersHealth and Disability Leadership teamLifewise clinicians and Disability Outcomes CoachesShared services representatives (including IT)External
Clients’ families and whānauNeeds assessment and service coordination (NASC) staffHealth professionalsLevel of Delegation
As stated in The Three Trusts Policy on Delegated AuthoritiesClient Focus
What You’re Responsible For
Using the client management system to ensure optimal scheduling of Community Support Workers delivering services to our clientsDeveloping and maintaining effective relationships with Health and Disability service staff to maintain a high level of professionalism and quality of service to clientsEnsuring timely and effective communication between clients, families and staff in all aspects of service delivery to ensure prompt and effective service deliverySupporting Case Managers to implement new client services as requiredCoaching and supporting staff and families of palliative clientsQuality
Assist in managing the quality of the services provided to our clients through risk management, Health and Safety audits, orientation, coaching and trainingContinuous Improvement : Identify and suggest strategies to address issues and promote continuous improvement within the serviceContributing to the operational delivery of the service by attending staff / team meetings and forums as requiredTraining and Development : Complete all required training, which may include on-the-job training, attendance at appropriate courses, or completion of eLearningOrientation Support : Assist in the orientation of new team members when requiredCommunication : Actively communicating risks, hazards, incidents, feedback and suggestions for service improvement to the H&D leadership teamManaging incoming calls from clients, their family members, and Community Support Workers including escalating as requiredUpholding the importance of individualised care and support for people with diverse backgrounds, capabilities, health status and personal goals with all staffCommunicating clearly and working collaboratively with individuals, families, whānau, co-workers and health professionalsHealth And Safety
Comply with all the rules, policies and procedures covering health and safety published by LifewiseReport all incidents, accidents and near misses that occur during work, including working with Community Support Workers to ensure they correctly report any health and safety incidents, and they are escalated and investigated appropriatelyActively participate in any health and safety initiatives and contribute to improving health and safety practicesUse any provided Personal Protective Equipment as requiredTake reasonable care for your own health and safetyTake reasonable care that your acts or omissions do not adversely affect the health and safety of other personsCultural Competence
Understand the position of Māori as the tāngata whenua and demonstrate a commitment to the principles of the Treaty of Waitangi and an openness to understanding the application of the articles of Te Tiriti in the context of The Lifewise TrustNote : The above performance standards are provided as a guide only. Performance measures will be discussed between the team member and manager as part of the performance planning and review process.
Essential
What Skills & Experience You Need
A genuine commitment to delivering high-quality support to individuals with disabilities or health issuesMaintaining respect, a positive attitude and professionalism in all interactionsAbility to maintain confidentialityHigh level of resilience, with an ability to cope with changes and to be flexibleUnderstanding of the Treaty of Waitangi and commitment to meeting the cultural needs of MāoriAbility to apply practical reasoning and exercise sound judgement in various situationsAbility to work under pressure using highly effective verbal communication, and computer-based skillsFlexibility in your ability to adapt to the changing needs of the role as determined and directed by your Line ManagerAbility to prioritise, in conjunction with your team, to ensure all individual and group tasks are completed in a timely mannerDesire to work in a team that supports one another and resolves conflict in a professional mannerDesirable
3 years’ experience in the delivery of Health and Disability ServicesExperience using a database client management system in a Health or Disability Service#J-18808-Ljbffr
