About the Role
We are in search of an HVAC Engineer to join our growing team. This position plays a key part in delivering high-quality installation, servicing, diagnostics, and repair work for air-conditioning and heat pump systems across residential and commercial sites.
You'll be hands-on with technical work, while also supporting marketing and business development. The role suits someone organised, technically skilled, customer-focused, and able to work independently.
Key Tasks & Responsibilities
1. INSTALLATION & TECHNICAL WORK
- Conduct site inspections and measurements prior to installation.
Provide technical advice to clients on suitable systems (heat pumps, split systems, multi-splits, ducted systems, ventilation).
Install air-conditioning systems according to manufacturer guidelines and industry standards.
Connect electrical and refrigerant components (with support from subcontracted electricians or refrigerant technicians as required).
Test, calibrate, and commission new units.
Explain system operation, maintenance requirements, and warranty coverage to clients.
Diagnose faults using appropriate tools and technical methods.
Repair or replace components including compressors, motors, circuit boards, fans, pipes, or sensors.
Carry out regular servicing, including filter cleaning, checking pressures, and ensuring optimal performance.
2. MAINTENANCE & SERVICING
Schedule preventative maintenance visits with customers.Clean and disinfect indoor and outdoor units, coils, and filters.
Check refrigerant levels, identify leaks, and ensure regulatory compliance.
Inspect electrical wiring, drain lines, and safety components.
Record all maintenance work and update service logs.
Prepare service reports and recommendations for customers.
3. BUSINESS DEVELOPMENT & RELATIONSHIP MANAGEMENT
Identify opportunities for new installations, upgrades, and service contracts.Build and maintain strong relationships with key customers, suppliers, and commercial partners.Assist in developing strategies to increase revenue and customer retention.Support preparation of proposals for commercial clients.Monitor customer needs and market trends to guide service offerings.Represent MexiCold professionally at customer sites, meetings, and industry interactions.Support business planning activities including goal setting, reviewing costs and project outcomes, and pricing strategy.Maintain relationships with suppliers and subcontractors.Identify new business opportunities (e.g., solar integration, smart home systems).Keep up-to-date with new HVAC technologies, brands, and regulations.4. Marketing Support
Support the creation and management of social media pages (Facebook, Instagram, Google Business).
Provide photos and updates for posting.Request and respond to customer reviews online.Assist with website updates or Google Ads (if applicable).Help design promotional materials such as flyers or business cards.Contribute to small local advertising campaigns (online or printed).5. Record keeping & Compliance
Follow MexiCold's health and safety procedures, including risk assessments and job safety plans.Maintain accurate records of equipment, maintenance work, and materials used.Schedule equipment calibration or certification renewals.Assist with maintaining business registrations, licences, and insurance.6. QUOTING, INVOICING & PROCUREMENT (IN ABSENCE OF OWNER)
Prepare cost estimates and detailed quotes for installations or repairs.Order air conditioners, parts, equipment, and materials from suppliers.Compare supplier pricing, delivery times, and product features.Maintain stock of consumables (filters, fittings, cabling, refrigerant gas, etc.).Track expenses, keep receipts, and ensure job-related costs are accurately recorded.Create invoices and receipts for completed jobs.Assist with Xero accounting tasks (payroll, GST, employer deductions, bills, statements).7. CUSTOMER SERVICE & COMMUNICATION (IN ABSENCE OF OWNER)
Respond to customer calls, emails, and messages in a timely and professional manner.Schedule jobs and manage the daily work calendar with the team.Clearly communicate installation timelines, technical information, and pricing.Follow up after installations or servicing to ensure customer satisfaction.Handle warranty enquiries and coordinate after-care visits.Support the business in maintaining strong, long-term customer relationships.Skills, Experience & Qualifications Required
Applicants must meet one of the following :
A Diploma or Degree in Engineering, Electrical Trade, or Refrigeration / Air-Conditioning; orAt least 3 years of relevant experience in HVAC installation, servicing, or repairOther requirements :
Full NZ driver licenseAbility to read technical information, manuals, and specificationsStrong diagnostic and problem-solving skillsExperience preparing quotes and communicating with customersAbility to work independently and manage workflowGood organisational and digital skills (e.g., using apps, calendars, Xero)Ability to pass a pre-employment drug testClean criminal recordAbout You
You'll be reliable, professional, and committed to delivering quality workmanship. You enjoy working hands-on, can stay calm under pressure, and build strong relationships with clients. A positive attitude and willingness to learn new technologies is essential.
About the Role
Location : Auckland
Employment Type : Full-time, permanent
Hours : Minimum 30 hours per week, rostered Monday to Friday, with some weekend work as required.
Pay Range : $33–$35 per hour (depending on experience)
How to Apply
Please apply with your CV and a brief cover letter outlining your experience. Applications close Monday 8th of December. We thank all applicants for their interest; however, only those selected for an interview will be contacted.